• Support the coordination of member healthcare services • Assist with intake, screening, and triage of care team tasks • Interact with members, providers, and internal teams to gather information • Maintain accurate and compliant documentation within internal systems • Conduct non‑clinical research to support case activity • Monitor cases for needed follow‑up or program referrals • Uphold quality and regulatory standards by adhering to company policies

• Support comprehensive coordination of medical services, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. • Promotes, supports quality effectiveness of Healthcare Services. • Completes documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency. • Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic, and caring presence telephonically. • Ability to effectively participate in a multi-disciplinary team including internal and external participants.

• Conduct monthly outreach calls to assigned members to monitor well-being and document updates • Assist Care Managers in completing and submitting service authorization requests • Follow up with Primary Care Provider (PCP) offices to obtain required documentation for service requests • Coordinate with service providers to confirm delivery and implementation of authorized services • Support members with Medicaid recertification processes to ensure uninterrupted enrollment and benefits • Assist in scheduling and coordinating home visit assessments as needed • Compile and share relevant member information and reports with other departments to support interdisciplinary collaboration • Maintain accurate and timely documentation in care management systems

• Partner with Sales to ensure all deals are well-structured and aligned with commercial policies. • Manage and process US Channel Purchase Orders (POs). • Execute Channel Stocking Orders for inventory availability. • Serve as a central support hub for the sales-side booking and fulfillment within Salesforce. • Identify and report system bugs or process inefficiencies. • Provide critical support during high-volume periods during EOQ and EOY cycles. • Demonstrate high levels of self-sufficiency and resourcefulness by interpreting complex documentation.