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CVS Health logo
CVS Health

CVS Health is a leading healthcare company operating CVS Specialty, CVS Pharmacy, CVS MinuteClinic, and CVS Caremark. In 2018, CVS combined forces with healthca

Case Management Coordinator

Location

Illinois + 4 moreAll locations: Illinois | Louisiana | Minnesota | Mississippi | Texas

Posted

13 days ago

Salary

$21 - $36 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Case Management Coordinator

CVS Health

• Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care. • Inform the assigned care manager of newly identified health/safety risks or service needs. • Complete care coordination activities delegated by the care manager within an established timeframe. • Inform the assigned care manager and/or associate manager of any identified quality of care issues. • Passionately support the member’s care coordination needs and drive solutions to address those needs. • Use problem-solving skills to find alternative contact information for members who are unreachable by care management. • Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health. • Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.

Job Requirements

  • 2+ years in behavioral health, social services, or a related field relevant to the program focus
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
  • Access to a private, dedicated space to conduct work effectively to meet the requirements of the position
  • Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources

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