• Gather claim data and manage low to mid-level workers compensation claims to full duty Return to work • Facilitate appropriate treatment services efficiently, within required Ohio BWC Guidelines for compliance, company standards, industry best practices and/or client specific requirements • Obtain expected elements for subsequent EDI to the Bureau of Workers Compensation (BWC) • Manage medical-only and low- to mid-level lost-time workers compensation claims under close supervision • Process workers compensation claims reviewing receipt of compensation; Treatment plans; facilitating services; collaborating with all claim parties with updates and changes • Verify return to work documentation through telephonic and written communications and records return to work dates appropriately in system(s) • Manage claims in close collaboration with Claims Management Team • Support other claims management staff with larger or more complex claims as necessary • Make referral for case management and/or utilization management when work status changes due to functional limitations/medical instability • Document communications and claims management appropriately in system(s) • Respond to all inquiries within one (1) business day • Maintain knowledge of BWC rules and laws, workers compensation process, and CHS policies and procedures • Maintain professional client relationships • Meet and maintain productivity and quality expectations