• Supervise and monitor the daily activities of Support team members, ensuring adherence to KPIs and company performance goals. • Provide guidance and mentorship to direct reports, ensuring professional growth and high performance aligned with business objectives. • Act as a resource for the Support team, answering questions and assisting with issue resolution. • Monitor and review employee performance, providing feedback and support as needed to drive improvement in key metrics. • Identify and escalate any concerns related to team performance or workflow inefficiencies to management. • Collaborate with cross-functional teams to resolve escalated issues. • Assist in resolving customer grievances and mentor employees through complex support scenarios. • Conduct regular quality assurance (QA) evaluations and check-ins for direct reports, ensuring alignment with KPIs. • Maintain strict confidentiality regarding sensitive employee information.

• Oversee and support daily workflows for charge entry, coding coordination, and edit resolution. • Work collaboratively with coders and clinical teams to ensure charges are accurate, complete, and compliant prior to claim submission. • Review edit and rejection reports regularly, ensuring timely and accurate resolution of front-end claim errors. • Identify recurring issues related to coding, provider documentation, or charge entry and escalate trends to the RCM Manager. • Serve as a liaison between coding staff and providers to support documentation improvement and code accuracy. • Work closely with the Patient A/R Supervisor to ensure front-end data integrity supports clean patient balances and minimizes billing issues. • Partner with the Back-End Supervisor to align workflows related to edits, denials, and payer rejections that originate from front-end errors. • Collaborate with the RCM Manager to implement changes in workflows based on payer policy updates, denial trends, and compliance findings. • Monitor payer-specific edit trends and address root causes of front-end claim rejections or delays. • Audit charge entry, coding interfaces, and edit resolution activities to identify and correct quality issues. • Ensure timely documentation of resolution steps taken on rejected or held charges. • Assist in onboarding, training, and mentoring staff in front-end processes and payer-specific rules.

Title: Clerical Supervisor 1 - Cambria County Assistance Office Location: Cambria County United States Job Description: Clerical Supervisor 1 - Cambria County Assistance Office Salary $40,685.00 - $60,714.00 Annually Location Cambria County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-52309-00190 Department Department of Human Services Division HS Cambria CAO Hdq Opening Date 06/22/2026 Closing Date 7/6/2026 11:59 PM Eastern Job Code 00190 Position Number 50579523 Union AFSCME Bargaining Unit A2 Pay Group ST04 Bureau / Division Code 00210011 Bureau / Division Office of Income Maintenance/Cambria County Assistance Office Worksite Address 729 Goucher Street City Johnstown, Pennsylvania Zip Code 15905 Contact Name Laurie Hoffman Contact Email lauhoffman@pa.gov - Description - Benefits - Questions THE POSITION The Clerical Supervisor 1 role at the Cambria County Assistance Office offers a chance to lead a team that keeps essential services moving smoothly. This position is ideal for someone who enjoys guiding others and improving office operations. You will support a dedicated clerical unit while helping the office run with accuracy and efficiency. Join an agency that makes a meaningful difference every day. DESCRIPTION OF WORK This position oversees a clerical unit and ensures that daily tasks are completed accurately and on schedule. The role involves guiding staff, improving processes, and supporting office operations. As a Clerical Supervisor 1, you will perform the following duties: - Work Direction: Assign, organize, and review clerical tasks to maintain timely and accurate workflow - Staff Guidance: Train employees, provide feedback, and address complex issues that arise during daily operations - Process Coordination: Coordinate clerical activities with other staff and resolve discrepancies in data and records - Communication Tasks: Communicate with coworkers, other offices, and agencies to resolve issues and share information - Record Oversight: Monitor mail processing, data entry, and file maintenance to ensure proper handling and accuracy - Performance Review: Evaluate staff performance and prepare required reports for management review Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: - Full-time employment - Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch. - Overtime and travel as needed. - DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. - WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. - Free Parking - Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Johnstown, PA. The ability to telework is subject to change at any time. Specific details of the telework schedule will be discussed during the interview process. - Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $40,685 (before taxes). - You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: - One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or - One year of moderately complex clerical experience; or - An equivalent combination of experience and training. Other Requirements: - You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. - Hiring preference for this vacancy may be given to candidates who live within Cambria County. If no eligible candidates who live within Cambria County apply for this position, candidates who reside in other counties may be considered. - You must be able to perform essential job functions. Legal Requirements: - A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. - You must pass a background investigation. How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). - If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. - Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. - Failure to comply with the above application requirements may eliminate you from consideration for this position. - All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: - Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION - Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). - Your score is based on the detailed information you provide on your application and in response to the supplemental questions. - Your score is valid for this specific posting only. - You must provide complete and accurate information or: - your score may be lower than deserved. - you may be disqualified. - You may only apply/test once for this posting. - Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box. - Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2, as a Clerk 2, as a Clerk Typist 2, or as a Clerk Stenographer 2 for one or more years full-time? - Yes - No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much full-time moderately complex clerical experience do you possess? - 1 year or more - 6 months but less than 1 year - Less than 6 months - None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much college coursework have you completed, in any field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. - 30 credits or more - 15 but less than 30 credits - Less than 15 credits - None 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. - Yes 07 WORK BEHAVIOR 1 - SUPERVISION Provide full range of supervisory duties which include: Planning, organizing and delegating work among positions; assigning and monitoring clerical activities for accuracy and timeliness; monitoring time and attendance and approving leave; scheduling the moving of staff; evaluating employee performance; handling grievances and recommending decisions; and interviewing and recommending the selection of applications for vacant positions in accordance with policies and procedures. Levels of Performance Select the "Level of Performance" which best describes your claim. - A. I have experience planning and assigning work to staff, approving leave, evaluating staff performance, and interviewing candidates and recommending selection of applicants. - B. I have experience as a lead worker, which included assigning or delegating work to staff, and monitoring others work for accuracy and timeliness. - C. I have successfully completed college-level coursework or formal training related to management, planning, delegation. - D. I have NO experience or training related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. - The name(s) of the employer(s) where you gained this experience. - Your duties as a supervisor (approving leave, interviewing, evaluating staff, etc.) - Your duties as a lead worker (assign work, reviewing work, etc.) - Your specific responsibilities. 09 If you have selected the level of performance pertaining to the college coursework or formal training, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below. - College/University or Training Source - Course Title - Credits/Clock Hours 10 WORK BEHAVIOR 2 - TRAINING AND OPERATIONS Conduct conferences and group meetings with new or re-assigned unit members in order to provide training, review changes in policies and procedures, make recommendations for improvements, and provide assistance on clerical matters in order to promote efficient operations. Train staff in the use of PCs for inquiry and data entry as well as general clerical functions. Levels of Performance Select the "Level of Performance" which best describes your claim. - A. I have experience conducting conferences or meetings to train new or reassigned staff, reviewing changes in policy or procedures, making recommendations for improvement, and providing assistance on clerical matters regarding operations. - B. I have experience conducting conferences or meetings to train new or reassigned staff and providing assistance on clerical matters regarding operations. - C. I have experience training new or reassigned staff. - D. I have successfully completed college-level coursework related to organizational communication. - E. I have NO experience or training related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. - The name(s) of the employer(s) where you gained this experience. - Your experience training staff. - Your experience reviewing policy or making recommendations on improvements. - Your experience providing assistance on clerical operations. - Your specific duties and responsibilities. 12 If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below. - College/University - Course Title - Credits/Clock Hours 13 WORK BEHAVIOR 3 - PROOFREAD DOCUMENTS Proofread varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations. Examine and review the files, forms, documents, and records that have been processed by the staff for completeness and accuracy. Levels of Performance Select the "Level of Performance" which best describes your claim. - A. I have experience proofreading various types of materials (including files, forms, documents, or records) processed by staff, for grammar, completeness, accuracy, or adherence to rules or regulations, where I had the final responsibility for the completed product. - B. I have experience proofreading various types of materials (including files, forms, documents, or records) for grammar, completeness, accuracy, or adherence to rules or regulations, where others had the final responsibility for the completed product. - C. I have successfully completed college-level coursework related to business writing, technical writing, or English composition. - D. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. - The name(s) of the employer(s) where you gained this experience. - What you proofread. - Your responsibility for the final product. - Your specific duties. 15 If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below. - College/University - Course Title - Credits/Clock Hours 16 WORK BEHAVIOR 4 - MAINTAIN CONTROLLED DOCUMENTS Maintain control documents and monitor the controlled document room by signing out, distributing, reviewing, and auditing control documents used by staff; completing logs at the beginning and end of the day; checking control documents for typing accuracy; and preparing them for mail or pick up by clients. Levels of Performance Select the "Level of Performance" which best describes your claim. - A. I have experience maintaining control documents and monitoring the controlled document room by distributing, auditing, or reviewing documents used by staff; completing daily logs; and preparing documents for mail or pick up by clients. - B. I have experience completing daily logs regarding documents and preparing documents for mail or pick up by clients. - C. I have successfully completed college-level coursework related to bookkeeping or office management. - D. I have NO experience or training related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. - The name(s) of the employer(s) where you gained this experience. - Your role maintaining control documents or controlled document room. - Your duties maintaining a log or preparing documents for pickup. - Your specific duties and responsibilities. 18 If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below. - College/University - Course Title - Credits/Clock Hours

• Make certain that all employees are working safely and are properly trained for the task(s) they are assigned to and documenting the processes • Maintain 5S standards • Monitor the team using transactions, verify bins are filled and inventory is correct • Ensure the team is taking meal/rest periods on time and in full • Manage Kronos daily and ensure employees complete any necessary paperwork • Assign blind cycle counts to ensure we are meeting SSG’s requirements • Assign, follow up and ensure completion of KCNs (if applicable) • Prioritize tasks assigned • Answer phones and assist with crib/warehouse duties when needed • Interaction with staff: scheduling, team building, problem solving • Provide employee guidance and discipline as needed • Report any issues, internal or external, to the Site Manager • Manage onsite inventory • Check and correct inventory discrepancies • Respond to discrepancies received by comparison of purchase orders to packing list and invoices • Place proposed orders as needed • Contact warehouse to resolve any issues related to received shipments • Evaluate usage and replenishment records