• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. • Utilize appropriate systems and databases to enter client or claimant information and or retrieve information. • Maintain daily contact with the QA department regarding workflow and pending report status. • Contact providers for assignment and update database. • File and archive open and closed cases. • Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system. • Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion. • Direct calls to other departments as needed. • Perform various clerical duties such as typing, filing, emailing, and proofreading. • Assist in resolution of customer complaints and quality assurance issue. • Notify management of any report issues or concerns. • Ensure all practices are carried out in accordance with state and federal safety and legal regulations. • Perform other duties as assigned.

• Serve as a point of contact for clients in conjunction with Client Managers • Provide any necessary administrative assistance required by the Client Managers to successfully retain business • Work with various departments within Luminare Health to promptly respond to client questions • Facilitate resolutions to concerns, run client specific reports and provide support to Client Managers • Client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information • Utilize appropriate systems and databases to enter client or claimant information and or retrieve information • Maintain daily contact with the QA department regarding workflow and pending report status • Contact providers for assignment and update database • File and archive open and closed cases • Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system • Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion • Direct calls to other departments as needed • Perform various clerical duties such as typing, filing, emailing, and proofreading • Assist in resolution of customer complaints and quality assurance issue • Notify management of any report issues or concerns • Ensure all practices are carried out in accordance with state and federal safety and legal regulations • Perform other duties as assigned