• Own service reliability across Convoso’s platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs • Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC • Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously • Leverage chaos engineering principles and “game days” to proactively test the resilience of Convoso’s platform • Establish and maintain a CI/CD center of excellence • Drive automation for CI/CD processes across different tech stacks and cloud providers. • Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices • Develop and support automated, scalable solutions to deploy and manage our global infrastructure. • Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment. • Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so that we can stay on the cutting edge. • Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis. • Uphold and ensure security requirements for tooling, systems, and environments are met and protect the assets of the company and our customers. • Lead troubleshooting of system and performance problems in Prod/QA/Dev environments. • Identify improvements to reduce technical debt. • Lead infrastructure focused on optimization and performance. • Lead DevOps Team • Author a dynamic training and skills improvement plan. • Acquire team level certifications applicable to AWS or Google Cloud • Constantly evaluate our services to ensure high quality • Conduct reviews to identify optimization opportunities in processes or systems • Contribute to the creation of departmental procedure documents and working instructions • Works with consultants and team members to design the solutions to be implemented • Delegate tasks related to solutions and monitors team members’ progress • Inspire and motivate teamwork for achieving goals • Provide mentoring and identify training opportunities to team members, staying current in the latest technologies and best practices.

Your role at DynatraceLead the APAC Site Reliability Engineering team located in Sydney, responsible for the reliability, availability, and performance of the Dynatrace SaaS platform. You will be the senior technical, operational, and people leader in APAC, working directly alongside your Site Reliability Engineers and Incident Commanders. You will be expected to work on incidents, lead customer escalations, and contribute technically, while also owning team health, people's growth, operational maturity, and regional SRE outcomes. You will represent APAC in global SRE initiatives and bring regional context into decisions that shape how we run SRE globally. You will report directly to the Senior Director, SRE based in EMEA. The APAC SRE team operates as part of a broader SRE Observability team spanning EMEA and APAC. Your leadership focus is on the APAC team, and planned engineering work is shared across the full team. Your success depends as much on strong async collaboration and global alignment as it does on regional execution. What You'll Do - Lead, mentor, and grow a team of <10 SREs and Incident Commanders. Set the bar for technical quality and operational discipline. - Be hands-on during high-severity incidents: help orchestrate the response, drive resolution, and derive learnings in the post-incident process. - Act as the primary interface for APAC customer escalations that require SRE involvement, working closely with Customer Success and Support. - Contribute actively to global SRE strategy, tooling, and platform reliability practices — not just regional operations. - Drive continuous improvement: reduce toil, improve observability, and push the team toward engineering-led reliability solutions. - Champion AI native practices across incident response, root cause analysis, toil reduction, and everyday engineering workflows — using them to take load off the team and setting the standard for how we work with AI. - Lead, mentor, and grow a team of <10 SREs and Incident Commanders. Set the bar for technical quality and operational discipline. - Be hands-on during high-severity incidents: help orchestrate the response, drive resolution, and derive learnings in the post-incident process. - Act as the primary interface for APAC customer escalations that require SRE involvement, working closely with Customer Success and Support. - Contribute actively to global SRE strategy, tooling, and platform reliability practices — not just regional operations. - Drive continuous improvement: reduce toil, improve observability, and push the team toward engineering-led reliability solutions. - Champion AI native practices across incident response, root cause analysis, toil reduction, and everyday engineering workflows — using them to take load off the team and setting the standard for how we work with AI. What will help you succeed - 5+ years of experience managing or leading high-performing SRE teams, preferably in distributed, global teams - Comfortable owning high-severity incidents end-to-end: declaring, coordinating, communicating, and closing. - Proven ability to manage customer escalations at a technical level: you can translate operational reality into clear, credible communication with customers and account teams. - Hands-on experience with AI-native engineering workflows. Using AI tooling to accelerate incident analysis, automate toil, or improve observability. You are not waiting for AI to mature; you are already working this way and want to lead others through the same shift. - Strong cloud-native fundamentals and hands-on experience with AWS, GCP, or Azure in a production SaaS context. - Experience with observability practices: SLIs, SLOs, alerting philosophy, and incident review culture. - A strong bias for action and a habit of making knowledge shared, not siloed. You document, automate, and build for scale even when the team is small. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• Integrate automated security checks into the build and deployment processes • Design secrets as well as identity and access management • Implement protections at the network and application level • Harden the container infrastructure • Implement the stringent compliance and data-protection requirements of the healthcare sector

• Bindeglied zwischen Entwicklung und IT-Betrieb • Gestaltung, Automatisierung und Optimierung der Build-, Test- und Deployment-Prozesse • Entwicklung einer Container-Plattform • Pflege der IT-Infrastruktur mit klarer Dokumentation • Automatisierung wiederkehrender Aufgaben