• Provides services as a patient navigator throughout the continuum of care • Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers • Collaborates with physicians and advanced practice providers to ensure quality outcomes • Coordinates efforts for treatment and promotes quality improvement and educational efforts • Compiles data, tracks outcomes, and makes recommendations for process improvement • Provides referrals/support for follow-up care for patients who are uninsured or underinsured • Utilizes the nursing process of assessment, planning, intervention, and evaluation in all patient encounters • Assists medical provider with processing of diagnostic results bringing significant values to the provider’s attention • Exhibits knowledge of tests and procedures and their significance as related to patient care • Recognizes the implementation of dosages, interactions, side effects, adverse effects, routes of administration of drugs as they apply to individual patients • Uses knowledge of medications in instructing patients about medication therapy • Establishes working relationships teaching protocols for patient education, family counseling and general public information • Works in a constant state of alertness and safe manner • Performs other duties as assigned