• Coordinate with a diverse range of teams including directors, managers, and communication professionals. • Execute organizing plans that drive public engagement across advocacy and brand campaigns. • Plan major public-facing events and/or physical activations per year to recruit new Action Network members. • Identify, recruit and support a diverse cohort of volunteers in strategic markets. • Implement strategies that link local organizing efforts with national narrative and advocacy goals. • Build relationships with and facilitate engagement with influential supporters and strategic allies. • Design and deliver training materials and educational tools for Action Network members. • Support peer-to-peer learning and a culture of joy, inclusion, and shared purpose among volunteers. • Collaborate with internal teams to ensure an integrated supporter journey. • Utilize digital organizing tools to track engagement and analyze organizing and volunteer data.

• Oxfam America is seeking an energetic organizer to join the Brand and Engagement team in a new hybrid role that combines volunteer engagement, organizing and brand building. • The Engagement & Organizing Advisor will support efforts to build, sustain, and activate members of the Oxfam Action Network for an Equal Future and other supporters through in-person activations, volunteer leadership development, and advocacy to external stakeholders on issues that drive inequality. • This role will focus on developing the Oxfam Action Network, in collaboration with the team, in specific priority markets that will continue to change and develop as the program scales. • As a key member of Oxfam’s priority campaigns, this role will create both digital and in-person engagement plans and tools to grow support for Oxfam, while helping supporters build and strengthen their own networks and directly influence external stakeholders.

• Create both digital and in-person engagement plans and tools to grow support for Oxfam, while helping supporters build and strengthen their own networks and directly influence external stakeholders. • In collaboration with Senior Manager, Organizing and Influencing, execute organizing plans that drive public engagement across advocacy and brand campaigns. • Plan at least 3 major public-facing events and/or physical activations per year (e.g., stunts, rallies, festivals, town halls) to recruit and cultivate new Action Network members and supporters in coordination with Campaign and Brand and Engagement teams. • Identify, recruit, and support a diverse cohort of volunteers and Action Network members in strategic markets to represent Oxfam and mobilize local actions in coordination with the Senior Manager and the Volunteer Engagement Advisor. • Implement strategies that link local organizing efforts with national narrative, brand, and advocacy goals. • Build relationships with and facilitate in person engagement with influential supporters and strategic allies (Oxfam supporters such as Sisters on the Planet Ambassadors, ally organizations, and corporate & policymaker targets, as needed).

• Address the needs of our members to ensure their experience is truly exceptional • Handle member interactions that lead to a successful outcome and exceptional experience • Perform member transactions with accuracy while maintaining confidentiality • Identify solutions and make recommendations that deepen the member relationship and strengthen credit union relationship • Promote credit union products and services, based on account review, while assisting members • Advise, educate, and engage members on our suite of digital banking services • Maintain advanced knowledge level of Citadel’s consumer and business product lines to effectively recommend appropriate products and troubleshoot Citadel’s services • Collaborate with team members to achieve overall contact center goals and objectives • Consistently achieve or exceed member experience and production metrics • Continuous education on industry trends and best practices • Meet and comply with all the requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks