• Resolve complex consumer issues and advise first level representatives on high level issues. • Assist policy holders with billing questions and concerns • Provide support to policy holders with any policy changes requested • Support policy holders needs by providing recommendations and adjusting as necessary

• Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace. • Communicate with the respective marketplaces & sellers throughout the process via Intercom • Accurately document all steps of the processes in Monday.com • Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling • Communicate with the marketplaces to provide proof in defense of the seller if applicable. • Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary) • Collaborate with team members and/or other departments to determine the best solution for issue at hand • Sourcing suitable substitute tickets within subs/replacements team’s parameters • Perform the necessary steps of fulfillment of the order in a timely manner

• Your responsibilities as an EMPIRELY MEDIA AGENT (m/f/d) As an official ambassador of the EMPIRELY all‑in‑one platform, you are the link between our innovative software solution and people who want to build a real online business. • You organize your daily tasks completely on your own. • You act as the face and voice of the EMPIRELY platform. • You use state‑of‑the‑art artificial intelligence and our tools to create engaging social media posts, short videos, and ad copy. • You proactively reach out to potential new members and offer them the unique opportunity for a scholarship / start‑up grant valued at over €5,000. • You implement the exclusive marketing and business plans we provide, step by step, in practice. • You systematically build reach and an audience via social networks.

- Deliver superior customer experience to individuals and business clients by calls and mail - Register patients for visits and provide them with help in looking for physical clinics - Contact clinics in order to book visit for patients - Collect comments from clients and doctors - Handle complaints, reporting irregularities and deficiencies in consultations to physicians - Take care of the proper circulation of medical documentation