• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. • Maintain confidentiality and security with all privileged information. • Maintain working knowledge of Company and facility software. • Adhere to the Company's and Customer facilities Code of Conduct and policies. • Inform manager of work, site difficulties, and/or fluctuating volumes. • Assist with additional work duties or responsibilities as evident or required. • Consistent application of medical privacy regulations to guard against unauthorized disclosure. • Responsible for managing patient health records. • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. • Ensures medical records are assembled in standard order and are accurate and complete. • Creates digital images of paperwork to be stored in the electronic medical record. • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. • Answering of inbound/outbound calls. • May assist with patient walk-ins. • May assist with administrative duties such as handling faxes, opening mail, and data entry. • Must meet productivity expectations as outlined at specific site. • May schedule pick-ups. • Other duties as assigned.