• The Winback Specialist - Spanish is responsible for relationship building with Motive customers. • This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers. • Handle a large volume of phone conversations and email inquiries in both English and Spanish. • Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction. • Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions. • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations.