Role Description We are building a new Technical Support (TS) team dedicated to ABB's medium voltage (MV) indoor component OEM market in China. This role delivers comprehensive technical sales support to deepen customer collaboration, drive innovation, and enhance customer experience through agile technical expertise. Your mission is to integrate ABB deeper into partners' standard designs and supply chains, unlock new business opportunities through technical excellence, and improve customer satisfaction with responsive and expert support. Key Responsibilities - Track 1 – Agile Regional Sales & Panel Builder Support - Early-Stage Project Support - Support Field Sales Engineers (FES) and Panel Builders (PBs) in the early project stage - Influence sales projects through technical consultation and expertise - Shape project specifications and requirements; draft project-based technical bulletins - Support bidding and quotation processes - Product & Solution Innovation for Panel Builders - Deepen ABB's integration into PB standard designs and supply chains - Provide agile technical support, customized configurations, and dedicated solutions - Increase share-of-business and customer stickiness through technical excellence - Collaborate with PBs and engineering teams to co-design differentiated solutions for Grid Automation and Monitoring & Diagnostics (M&D) - Front-End & Back-End Bridge - Serve as the bridge between front-end sales teams and back-end execution - Expand cooperation scope from component sales to system solutions and services - Build a mutually beneficial ecosystem centered on ABB technology - Facilitate direct manufacturing unit (MU) linkage for seamless project execution - Manage the regional project pipeline and provide forecast input to the MU for capacity planning - Monitor project progress and maintain up-to-date pipeline status - Handle non-standard solution applications and complex technical requirements; provide proposals to the Engineering team for custom solutions - Conduct bidding analysis and competitive intelligence gathering; channel customer needs, technical trends, and competitor insights to the Product Management Team (PMT) - Training & Knowledge Sharing - Deliver regular training sessions to FES, partners, and customers - Focus areas: products, solutions, ordering processes/tools, and execution best practices Qualifications - Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, Automation, Power Systems, or a related technical field - 5+ years of experience in technical support, sales engineering, or application engineering within the electrical industry - Experience with medium voltage switchgear, circuit breakers, or related components is preferred - Familiarity with the OEM market and partner collaboration models - Proven experience in customer-facing roles with strong presentation, communication, and problem-solving capabilities Requirements - Strong knowledge of medium voltage electrical products and applications - Proficiency in product configuration tools and ordering tools/processes - Ability to read and interpret technical drawings (mechanical and electrical diagrams) and specifications - Sound understanding of relevant electrical standards (IEC, GB, etc.) - Competent in MS Office (Excel, PowerPoint, Word) and technical documentation Benefits - Excellent customer communication and presentation skills - Fluent in both written and spoken Chinese and English - Strong customer orientation with the ability to build long-term relationships - Agile mindset with quick learning ability and adaptability - Collaborative team player with cross-functional experience - Analytical thinker with a strong problem-solving mindset - Self-motivated; able to work independently and perform under pressure - Comfortable with frequent business travel

• Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems • Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved • Actively participate in technical trainings and maintain strong documentation practices • Collaborate and maintain effective relationships across teams to share knowledge and experience • Support continuous improvement initiatives aimed at enhancing efficiency and effectiveness of support operations

• Communicating with the clients of Access Server & CloudConnexa, our cutting-edge corporate VPN solutions used by thousands of businesses worldwide • Investigate client issues received via our ticketing system • Respond to clients to ensure their full satisfaction • Coordinate with other team members as well as other teams to resolve or refer more complicated issues

• Ayudar a cliente con soporte técnico de líneas móviles o fijas • Turno tarde con horarios fijos de 1pm a 10pm y 2pm a 11pm / 3pm a 12am