• Responsible for customers' development with an assigned customer portfolio, from customer acquisition to protect with the target to achieve a set sales target turnover, increase share of wallet and customers’ satisfaction. • Working predominantly virtually with available digital tools, to establish customer relations, build trust, improve understanding of the customer buying center and orchestrating a team of supporting parties to meet customer needs, considering the cost-efficient and effectiveness ratio. • Pro-active sales responsibility for development of a predefined customer portfolio • Establish and maintain excellent customer relationships. • Consultative selling of products through regular virtual visits, utilizing video/telephone or emails, to enrich turnover/market share. • Is primarily responsible for achieving the previously agreed targets, turnover, profitable growth and TCO elements for the customer. • Build trust and develop in-depth understanding of customer’s profile, applications, needs, and requirements. • Assess of customer needs and presents the features and benefits of product/service offerings to existing/new customers. • Develop necessary levels of knowledge regarding decision makers and requirement of focus customers. • Achieve milestone targets with customers. • Engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business. • Provides reports on all relevant activities and developments relating to its customer groups. • Creates of an overall action plan to ensure achievement of targets. • Develop proactive action plans on the defined KPIs and targets, in consultation with his/ her direct manager. • Live Team Selling by pulling in required resources to win additional business. • Development of competitive advantage with focus on process efficiency and customer benefits. • Perform any assigned tasks from time to time. • Identify and verify future trends of customers and secure the transfer of information to the company.

• Build and improve AI pipelines for client performance insights • Improve RAG retrieval quality (re-ranking, chunking, hybrid search) • Add tool use / function calling for real-time data in LLM pipelines • Debug classification errors and improve model accuracy • Optimize LLM costs, latency, and performance • Build dashboards for AI metrics and usage monitoring • Add observability and tracing to AI pipelines • Expand content quality systems to new formats and use cases

Role Description We are seeking a QA Automation Lead with strong experience in designing, developing, and maintaining automated testing frameworks. The ideal candidate will lead automation initiatives, establish best practices, and ensure continuous quality across multiple projects in close collaboration with development and QA teams. Qualifications - Automation - Playwright (required) - Selenium - Automation Framework Design - UI Automation - API Automation - Programming - TypeScript - API Testing - Postman - REST APIs - GraphQL (preferred) - DevOps & Tools - Azure DevOps or Jira - Git / GitHub - CI/CD Pipelines - Testing Practices - Regression Testing - Functional Testing - End-to-End Testing - Smoke Testing - Test Planning - BDD / TDD Requirements - Experience working with C#/.NET applications (nice to have) - SQL and database testing (nice to have) - Docker (nice to have) - Azure or AWS (nice to have) - Performance testing using JMeter or similar tools (nice to have) - Experience with Cypress, TestCafe, Puppeteer, or WebdriverIO (nice to have) Benefits - Monetary compensation - Year-end Bonus - IMSS, AFORE, INFONAVIT - Major Medical Expenses Insurance - Life Insurance - Funeral Expenses Coverage - TDU Membership - MediAccess - Health Check-Up Subsidy - Preferential rates for car insurance - Vacations - Official Mexican Holidays - Life Happens Days - Bereavement Leave - Civil Marriage Leave - English Classes - Certifications - Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) - Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) - Taquitos Rewards - Birthday Bonus - Work-from-home Bonus - Laptop Policy

• Create and evolve intelligent automations using AI and LLMs • Integrate AI models with internal systems via APIs • Develop services, APIs and integrations between internal and external systems • Build pipelines and automated flows with events, webhooks and messaging • Work with platforms such as n8n, Power Automate and custom workflows • Develop applied AI solutions (generative APIs, computer vision, language and semantic search) • Work with data to generate insights, BI and dashboards • Monitor, optimize and ensure the performance of automations and services • Apply engineering best practices: versioning, testing, CI/CD and observability • Document solutions and collaborate with multidisciplinary teams (development, data, product and business)