Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's standard-setting workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - You partner with our initial customers to drive product value - You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value - You partner cross-functionally to translate business needs and product requirements into new solutions for customers - You will evolve and iterate on our customer onboarding strategy - You work with internal teams and customers to drive adoption, engagement and growth - You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks - You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders - You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap Qualifications To be successful in this role you have: - You have 5+ years of account management, implementation, or sales experience in software/SaaS - You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience - You have experience supporting deployments with large enterprise customers - Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal - You have experience building strong internal and external relationships, including with senior-level executives throughout companies - You are diplomatic, have tact and you are poised under pressure - You possess a voracious appetite to learn and grow - You have completed a Bachelor's degree - You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $102,000 - $159,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Prioritize clients based on risk and potential • Organize and maintain active action plans for each client • Manage a portfolio with a focus on results and churn • Interpret CPL (Cost per Lead), Cost per Appointment and commercial conversion • Interpret Meta Ads and Google Ads reports • Identify bottlenecks in Marketing, Customer Service, and Sales • Conduct monthly performance meetings with clients • Translate data into clear, actionable recommendations • Align strategy with client expectations • Coordinate internal projects involving traffic (ad operations), copywriting, and sales • Ensure alignment across teams and adherence to deadlines • Record and track deliverables and owners in a management tool • Act proactively to prevent churn • Create and execute retention plans for at-risk clients • Closely monitor critical clients with frequent checkpoints • Identify genuine upsell and cross-sell opportunities • Deliver growth presentations • Work to increase the average ticket value of the portfolio

• Manage a portfolio of clients on a day-to-day basis, monitoring engagement and usage, and acting proactively when a client begins to disengage; • Build and maintain close relationships with clients, mapping stakeholders in each account and maintaining constant communication; • Conduct regular check-in meetings, identifying opportunities and challenges and developing customized success plans; • Monitor portfolio metrics such as NPS, retention, and expansion, and develop action plans based on these insights; • Monitor product usage, analyze feedback, reported bugs, and improvement requests, and communicate these insights to internal teams; • Develop action plans to re-engage disengaged clients, anticipate churn or downsell cases, and propose reversal strategies; • Identify and map opportunities for upsell and cross-sell (new modules, new projects) and consistently lead these conversations; • Act as the bridge between the client and internal teams (Support, Product, Finance), translating the needs of on-site personnel to the platform development teams; • Contribute to the creation of support materials and training content when needed; • Train client teams for optimal use of the platform, both web and mobile applications; • Depending on team needs, lead onboarding of new clients: initial configuration, user training, and monitoring first steps on the platform.

Role Description Werde Teil eines der am schnellsten wachsenden Tech-Unternehmen in Deutschland und helfe unseren Kunden als Lead im Customer Success Team dabei, das Beste aus ihrem Produkt zu machen. Du legst das Fundament, um Produktnutzung und Wachstumsmöglichkeiten im großen Maßstab zu fördern. - Kundenbetreuung & Onboardings: Du nutzt skalierbare Ansätze, um viele Kunden zu unterstützen, und bietest individuelle Onboardings und Betreuung für Fälle mit hohem Potenzial oder Risiken. - Produktnutzung & -health: Du analysierst Nutzungs-Trends, um Potenziale für stärkere Kundenbindung und Mehrwert zu identifizieren. Strategien, die Kundenbindung und Produktnutzung verbessern, setzt du eigenständig um. - Churn- und Risikomanagement: Durch kontinuierliche Überwachung von Kundendaten erkennst du frühzeitig Anzeichen für Abwanderung oder Unzufriedenheit und entwickelst gezielte Maßnahmen, um Risiken zu minimieren und Kunden langfristig zu binden. - Wachstum der Kundenkonten: Gemeinsam mit dem Sales-Team identifizierst und förderst du Expansionsmöglichkeiten, um das volle Potenzial aller Kunden auszuschöpfen. - Produktfeedback: Du hörst aktiv auf Kundenfeedback und hilfst unserem Produktteam, das Produkt kontinuierlich zu verbessern – wir bauen schnell! - Datenmanagement und Dokumentation: Du sorgst für eine hohe Datenqualität im CRM, indem du Interaktionen dokumentierst und Automatisierungsoptionen identifizierst. Du stellst die Genauigkeit und Vollständigkeit aller Kundendaten sicher. - Projekte: Du leitest Projekte, die zur Weiterentwicklung von Customer-Success beitragen. - Führung: Du leitest und übernimmst die fachliche Führung & bearbeitest und delegierst die Aufgaben in einem 2-3er Team. Qualifications - 2-3+ Jahre Erfahrung als Senior CS Manager in einem SaaS-Unternehmen. - Fließende Sprachkenntnisse in Deutsch und Englisch. - Wunsch, im Customer Success eines schnell wachsenden Start-ups wirklich etwas zu bewegen. - Analytisches Denken und Verantwortungsbewusstsein. - Erfahrung in der Problemlösung durch offene Kommunikation. - Erfahrung, Up-/Cross-selling-Möglichkeiten zu identifizieren. - Fähigkeit zur Priorisierung nach Kundenbedürfnissen, Business Impact und Expansionspotenzial. - Aktives Engagement für die Qualität und Genauigkeit von Daten. - Erste Erfahrungen im Prozessdesign, der Automatisierung und Skalierung. - Flexibilität und Anpassungsfähigkeit in dynamischen Umgebungen. Benefits - Ein hochmotiviertes und engagiertes Team, das Wert auf ein großartiges Arbeitsklima legt. - Alle notwendigen Arbeitsmittel, inklusive neues MacBook uvm. - Remote Work 100% - Büros in Hamburg, Malaga und Barcelona vorhanden. - Großzügige Urlaubsregelung über dem spanischen Durchschnitt. - Eine dynamische Umgebung, die dich ermutigt, dich weiterzuentwickeln. - Eine spannende und herausfordernde Position, in der du aktiv zum Erfolg und Wachstum des Unternehmens beiträgst.