• Provide oversight for assigned vendors and providers in compliance with state and federal provider agreements, business and accreditation requirements • Maintain direct oversight for assigned vendors and providers • Participate in the development and maintenance of departmental policies and procedures • Support departmental subject matter experts in interpreting vendor and provider contract requirements, business, and compliance and regulatory requirements • Monitor delegated/non-delegated vendor/providers and internal business owner relationships to ensure compliance, optimal delegate/non-delegate performance and achievement of business goals according to service level and other contractual requirements • Document meetings with stakeholders to provide performance metrics feedback and identify opportunities to reduce risk and cure corrective action plans • Support the implementation of strategies to increase delegates/non-delegates engagement in driving toward quality outcomes and cost control initiatives • Support the development, approval and review of delegated/non-delegated contracts; ensure service levels meet current regulatory and quality baseline requirements • Conduct pre-delegation assessments, ongoing delegation oversight, annual audits, deficiencies, and corrective action plans for vendors/providers • Participate in joint operating committee and document quarterly business reviews, strategic partner reviews, and operational meetings with business owners and delegated/non-delegated vendors and providers • Maintain monthly/quarterly/annual reporting and ensure timely receipt of accurate and complete all regulatory and contractually required reports for delegated vendor and provider activities • Support delegated vendor and provider onboarding, including training, reporting and document retention; provide support to departments and business owners to enable effective management of delegates • Stay informed about the latest developments in delegation oversight field, including new products and services, through relevant subject matter resources, professional associations, industry conferences, training seminars, and other information sources • Support the development and accomplishment of delegation program activities in support of company strategies, goals and objectives • Coordinate activities with all levels of staff as well as with delegated and potentially delegated external entities through clear and concise verbal and written communication • Assist in managing operational problems by bringing the vendor and departmental ops teams together to develop solutions and implement a chosen course of action • Perform any other job duties as requested

• Responsible for management and oversight of key pillars within model risk governance and operation teams • Ensure efficient execution of the model risk management program • Manage and update the Model Risk Management Policy and related materials • Create relevant and effective model risk materials including periodic reporting • Provide, manage, and update enterprise-wide training periodically to stakeholders • Manage centralized reporting to enhance the Issues Management area for MRM

• Enable, govern, and oversee the full lifecycle of M365 Copilot AI solutions • Define and enforce governance policies for Copilot agent development, deployment, and lifecycle management • Onboard and train business makers to safely build Copilot agents • Monitor agent performance, compliance, and user feedback. • Stay current with Microsoft 365, Power Platform, and Copilot Studio updates.

• Develop working knowledge of Zenith Agribusiness risk evaluation and risk improvement techniques, practices, and procedures. • Participate in and eventually conduct underwriting surveys at prospect and policyholder locations to define business operations, fire protection elements and exposures, liability control measures and commercial auto exposures and controls. • Develop ability to identify and evaluate the following fire protection exposures: fire sprinkler systems, alarm systems, water supplies, hydrant systems for both private and public systems. • Develop ability to evaluate effectiveness of prospect and policyholder food safety programs. • Develop ability to identify lower level complexity engineering and/or administrative controls to reduce property and liability loss potential. • Develop ability to use analyze loss data to identify key trends and prioritize policyholder service needs. • Develop understanding of how to create recommendations that reduce policyholder property and liability exposures. • Learn techniques to influence policyholder safety decision making. • Learn to prepare effective reports for policyholders and internal partners. • Develop basic knowledge of property casualty; including understanding of underwriting, and claims practices. • Learn how to effectively market Zenith Agribusiness and the Risk Management department. • Develop ability to build and maintain productive policyholder work relationships. • Develop basic understanding of key performance measures for a property & casualty insurance carrier. • Develop basic understanding of P&C insurance agent and broker operation. • Learn how to develop effective policyholder training and sales presentations. • Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. • Works productively and harmoniously with others on a consistent basis. • Respond positively to direction and feedback on performance. • Consistently maintain professional and appropriate demeanor. • Perform other duties as assigned.