• Understand clients' processes, needs, and objectives, translating them into clear requirements for the development team. • Create and detail epics, features, user stories, and acceptance criteria. • Organize, prioritize, and manage project backlogs. • Lead refinement sessions and support the team during the execution of tasks. • Plan and monitor schedules, identifying risks, dependencies, and potential impacts on deliveries. • Serve as the main point of contact between clients and the technical team, facilitating alignment meetings, negotiations, and expectation management. • Track metrics, results, and project progress. • Remove impediments and support problem resolution that could jeopardize deliveries. • Promote transparency and maintain continuous communication with stakeholders.

Role Description Arbor MIS helps over 12,000 schools across the UK to manage everything from attendance and assessment, to clubs and trips and timetabling. It plays a fundamental role in supporting our mission of transforming the way that schools work, by taking away traditional school admin work and giving staff back the time to focus on what matters most, their students. We are looking for an analytical, empathetic and highly collaborative Technical Business Analyst to join our Payments product team. Arbor Payments enables schools to go fully cashless, managing bookings and payments for clubs, trips, meals and their online school shop. As a Technical Business Analyst, you will work alongside a Senior Product Manager to scope, refine and deliver the product roadmap. We’ll expect you to build a deep understanding of user needs and the market landscape, which will underpin your decision making. In our experience, no two Product people are the same. We aim to complement each other’s strengths and weaknesses, to help each other learn and grow, and to succeed together. We want to hire people who aren’t exactly like us. And we want to shape our roles to match the people who want to work here. So don’t worry if you don’t exactly fit our description – if you’re excited about this role, we want to meet you! Core Responsibilities - Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals. - Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy. - Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions. - Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies. - Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria. - Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions. - Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team. - Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance). - Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap. - Use data-driven iteration and testing to measure impact and inform adjustments. - Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues. - Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery. - Champion a user-centric approach using feedback, metrics, and research to inform product decisions. - Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans. - Foster collaboration, communication, and a culture of shared learning within the team and across departments. Qualifications - Proven experience working in a technical business analysis role, with cross-functional teams, including engineering, design, and customer success. - Experience working on complex technical requirements across multiple domains. - Comfortable working with remote teams. - Passion for building user-centric products that make a difference. - Ability to effectively leverage data and metrics to make informed decisions. - Exemplary communication skills; ability to persuade and provide compelling rationale for decisions. - Proven experience working on payments products. - Experience in the Payments, Finance or EdTech sector is desirable. - Someone who thrives in a fast paced, AI-native environment with multiple internal stakeholders and high levels of collaboration. Benefits - The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. - A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! - 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas. - Life Assurance paid out at 3x annual salary. - Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks. - Private Dental Insurance with Bupa. - Salary sacrifice Pension provided by Scottish Widows. - Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay. - 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! - Access to services such as Calm and Bippit (financial wellbeing coaching). - All of our roles champion flexible working and we are happy to discuss what this means to you. - Social committees that plan team, office and company wide events to bring people together and celebrate success. - Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc). - Volunteer with a charity of your choice for a day each year. - Dog friendly offices! Interview Process - Phone screen - 1st stage - 2nd stage

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. • Escalates concerns leadership when additional intervention is required. • Leads or supports system implementation, including testing, training and supporting existing and new systems. • Understand the needs and pain points of the Business Operation Systems. • Uses this knowledge to provide advice, guidance and remove barriers. • Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. • Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. • Identifies experts and uses escalation routes to deliver quick solutions. • Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration. • Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones. • Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate. • Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution. • Develops System processes, procedures and best practices for both technical support teams and clinical teams. • Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable. • Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable. • Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience. • Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency. • Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems. • Supports Leadership with the creation and management of the system based on the functional system requests or update requests. • Understands and analyses the business context, the users, and the roadmap for the assigned system. • Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users. • Shares lessons learned and best practice recommendations with the Business Operation Systems team. • Supports with review and/or development of training materials related to the Business Operation Systems.

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. • Escalates concerns leadership when additional intervention is required. • Leads or supports system implementation, including testing, training and supporting existing and new systems. • Understand the needs and pain points of the Business Operation Systems. • Uses this knowledge to provide advice, guidance and remove barriers. • Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. • Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. • Identifies experts and uses escalation routes to deliver quick solutions. • Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration. • Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones. • Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate. • Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution. • Develops System processes, procedures and best practices for both technical support teams and clinical teams. • Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable. • Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable. • Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience. • Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency. • Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems. • Supports Leadership with the creation and management of the system based on the functional system requests or update requests. • Understands and analyses the business context, the users, and the roadmap for the assigned system. • Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users. • Shares lessons learned and best practice recommendations with the Business Operation Systems team. • Supports with review and/or development of training materials related to the Business Operation Systems.