• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. • Escalates concerns leadership when additional intervention is required. • Leads or supports system implementation, including testing, training and supporting existing and new systems. • Understand the needs and pain points of the Business Operation Systems. • Uses this knowledge to provide advice, guidance and remove barriers. • Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. • Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. • Identifies experts and uses escalation routes to deliver quick solutions. • Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration. • Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones. • Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate. • Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution. • Develops System processes, procedures and best practices for both technical support teams and clinical teams. • Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable. • Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable. • Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience. • Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency. • Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems. • Supports Leadership with the creation and management of the system based on the functional system requests or update requests. • Understands and analyses the business context, the users, and the roadmap for the assigned system. • Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users. • Shares lessons learned and best practice recommendations with the Business Operation Systems team. • Supports with review and/or development of training materials related to the Business Operation Systems.

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. • Escalates concerns leadership when additional intervention is required. • Leads or supports system implementation, including testing, training and supporting existing and new systems. • Understand the needs and pain points of the Business Operation Systems. • Uses this knowledge to provide advice, guidance and remove barriers. • Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. • Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. • Identifies experts and uses escalation routes to deliver quick solutions. • Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration. • Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones. • Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate. • Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution. • Develops System processes, procedures and best practices for both technical support teams and clinical teams. • Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable. • Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable. • Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience. • Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency. • Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems. • Supports Leadership with the creation and management of the system based on the functional system requests or update requests. • Understands and analyses the business context, the users, and the roadmap for the assigned system. • Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users. • Shares lessons learned and best practice recommendations with the Business Operation Systems team. • Supports with review and/or development of training materials related to the Business Operation Systems.

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. • Escalates concerns leadership when additional intervention is required. • Leads or supports system implementation, including testing, training and supporting existing and new systems. • Understand the needs and pain points of the Business Operation Systems. • Uses this knowledge to provide advice, guidance and remove barriers. • Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. • Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. • Identifies experts and uses escalation routes to deliver quick solutions. • Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration. • Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones. • Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate. • Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution. • Develops System processes, procedures and best practices for both technical support teams and clinical teams. • Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable. • Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable. • Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience. • Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency. • Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems. • Supports Leadership with the creation and management of the system based on the functional system requests or update requests. • Understands and analyses the business context, the users, and the roadmap for the assigned system. • Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users. • Shares lessons learned and best practice recommendations with the Business Operation Systems team. • Supports with review and/or development of training materials related to the Business Operation Systems.

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. • Escalates concerns leadership when additional intervention is required. • Leads or supports system implementation, including testing, training and supporting existing and new systems. • Understand the needs and pain points of the Business Operation Systems. • Uses this knowledge to provide advice, guidance and remove barriers. • Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. • Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. • Identifies experts and uses escalation routes to deliver quick solutions. • Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration. • Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones. • Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate. • Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution. • Develops System processes, procedures and best practices for both technical support teams and clinical teams. • Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable. • Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable. • Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience. • Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency. • Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems. • Supports Leadership with the creation and management of the system based on the functional system requests or update requests. • Understands and analyses the business context, the users, and the roadmap for the assigned system. • Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems users. • Shares lessons learned and best practice recommendations with the Business Operation Systems team. • Supports with review and/or development of training materials related to the Business Operation Systems.