• Administers all contract management processes, including coordination with relevant protocol, informed consent, institution, investigator, vendor, consultant, and customer agreement documents at a project level. • May lead (with supervision) multi-country projects including negotiating and preparing contracts, budgets, and related documents for participation in industry-sponsored clinical trials. • Provides support to SSUL to agree on country template contract and budget. • Produces site-specific contracts from country template. • Provide support in submissions for proposed contract and budget for site. • Provides support in negotiating budget and contract with site via Site Contracts Service Centre and SSUL with Sponsor until resolution of issues. • Performs quality control and arranges execution of CTAs as well as archival of documents into repositories and capture of metadata. • Reviews contracts for completeness and accuracy, and ensures that corrections are appropriately made and documented. • Provides supports to business development and represents site contracts/Site Start-Up (SSU) at internal or customer meetings. • Work with Contract Managers and team members with the active project management of ongoing contract issues; performs follow-up on all outstanding contract issues. • Supports in generating amended contract and/or budget documents as necessary, preparing contract management documentation for projects, and streamlining the contract/proposal or internal processes; and initiates and introduces creative ideas and solutions. • Works within the forecasted country/site contracting timelines, ensures they are complied with and tracks milestone progress in agreed upon SSU tracking system in real time. • Collaborates with internal and external legal, finance, and clinical operations departments, including communicating and explaining legal and budgetary issues. • Facilitates the execution of contracts by company signatories. • Maintains contract templates and site specific files and databases. • Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs) and ensures quality of team work products. Maintains and updates training material for site contract team. • Acts as a communication liaison between site contracts staff and internal and external customers. Provides functional guidance and keeps internal and external teams aware of all contract statuses or pending issues. Prepares correspondence as necessary. • Monitors basic financial aspects of the project and the number of hours/tasks available per contract; escalates discrepancies in a timely fashion. • Reviews and complies with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in a timely manner, keeps training records updated accordingly and ensures timesheet compliance.

• Process TMF documents received per good documentation practices • Demonstrate understanding of document types, properties and indexing requirements • Ensure overall TMF quality in terms of document completeness, indexing and scanning accuracy • Process documents in the TMF system(s) within specified timelines • Communicate document inquiries with responsible users as needed • Liaise with Document Owners, TMF Study Owners and/or other end users to resolve document related discrepancies and issues • Communicate and escalate issues to the TMF Document Specialist Lead and TMF Operations when needed • Contribute to process improvement initiatives and projects

• Provide administrative support to global audience development and media relations teams, ensuring efficient day-to-day operations. • Coordinate and manage administrative workflows, tracking assignments, deadlines, requests, and deliverables to support global team operations. • Prepare, organize, and maintain records, reports, presentations, contact lists, and other departmental documentation. • Assist with the scheduling, tracking, and administration of projects, campaigns, and team activities to support timely completion of deliverables. • Monitor shared inboxes, coordinate correspondence, and route inquiries to appropriate team members. • Maintain accurate data, databases, media lists, and tracking systems, ensuring information is current and readily accessible. • Compile routine reports, metrics, and status updates to support team planning and operational needs. • Ensure compliance with organizational policies, procedures, record-keeping standards, and data management requirements. • Collaborate with colleagues across regions and functions to facilitate effective communication, information sharing, and workflow coordination. • Perform other administrative and operational support duties as assigned.

• Assist clients with vacation planning and travel recommendations. • Coordinate travel reservations and itinerary details. • Communicate professionally with clients through phone, email, and virtual platforms. • Maintain accurate client information and travel documentation. • Research destinations, accommodations, cruises, tours, and vacation packages. • Provide timely follow-up and exceptional customer support. • Build lasting client relationships through outstanding service. • Support business development through referrals, networking, and social media engagement. • Stay informed on travel industry updates and supplier promotions. • Maintain professionalism while delivering exceptional client experiences.