• Lead and coordinate the team of Technical Delegates • Ensure the project KPIs are met • Define, maintain and communicate a clear local governance model • Plan and monitor schedules for on-site visits and field interventions • Analyze team performance reports • Ensure compliance with MSX and OEM (automotive manufacturer) standards • Coordinate local deployment of new project initiatives • Act as the primary operational point of contact for the automotive manufacturer • Prepare and lead regular meetings with the automotive manufacturer • Develop and manage a country-level activity plan • Manage and support the national team of Technical Delegates • Produce clear, concise reporting on country performance

• Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country • Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities) • Plan and monitor the Technical Delegates’ visit schedules and field interventions, ensuring adequate coverage and prioritization (e.g. critical dealers, new openings, pilot projects) • Analyse team performance reports (quality cases, complex diagnoses, resolution time, first-time fix rate, customer satisfaction, etc.) and implement improvement plans • Ensure compliance with MSX and Client business, brand, safety and quality standards in all network activities • Coordinate the local implementation of new project initiatives or process updates defined by central MSX/Client teams • Identify and share with the Client improvement proposals, process innovations and opportunities to extend or enhance services • Act as the primary operational interface for the Client in the country on all topics related to the Technical Delegate team • Prepare and lead regular meetings with the Client (steering committees, operational reviews, performance reviews) presenting analysis, results, issues and action plans • Develop and maintain a country business plan aligned with the overall objectives of the project • Translate Client needs into clear operational requirements and priorities for the Technical Delegate team • Support the Client in the definition and launch of tactical initiatives (technical campaigns, focus on critical areas, new KPIs, etc.) • Lead, motivate and support the country Technical Delegate team, ensuring clarity of objectives, priorities and ways of working • Conduct regular performance reviews and define individual and team development plans • Ensure effective onboarding of new Technical Delegates and plan continuous training (technical and soft skills) in collaboration with MSX and Client stakeholders • Monitor team workload and ensure balanced distribution of activities, territories and case complexity • Promote a culture of collaboration, knowledge sharing and continuous improvement within the team • Produce clear and concise reporting on country performance (KPIs, trends, root causes of non-conformities, lessons learned) • Use data and analytics to identify improvement areas, define corrective actions and monitor their impact • Contribute to the definition and refinement of reporting tools and performance standards for Technical Delegates • Share best practices across countries (where applicable)

• Manage end-to-end pharmacovigilance activities for clinical trials and post-approval oncology products • Oversee intake, assessment, processing, medical review, and reporting of ICSRs from clinical trials, adhering to established processes and timelines • Ensure timely submission of expedited and periodic safety reports to Regulatory Authorities, IRBs/ECs, clinical investigators, and business partners • Support preparation and submission of DSURs, periodic safety reports/listings, and updates to Investigator Brochures (IBs) • Develop, maintain and execute Safety Management Plans for clinical studies • Contribute to safety sections of clinical study protocols, informed consent forms (ICFs), clinical study reports (CSRs) and IND/NDA/MAA/CTAs (as applicable) • Review clinical trial safety data and assist with data cleaning for ongoing studies • Participate in periodic safety reviews, signal detection and risk evaluation activities • Maintain Reference Safety Information for ORIC products and co-administered IMPs • Support launch readiness activities including development of post-marketing pharmacovigilance processes, development and maintenance of Risk Management Plans (RMPs) and REMS (as applicable)

• Design, manufacture, distribute, and retail bedding products • Collaborate with teams to improve product offerings