Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Certified Medical Assistant - Patient Engagement Center $7,500 Commitment Bonus for Eligible Candidates Certified Medical Assistant certification is required prior to beginning position. The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs, including: - Acute and chronic conditions - Preventative care - Specialty referrals - Prescription refill requests Staff also manage a dedicated prescription refill line and ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way. Location: 14 Moore Drive Research Triangle Park, NC 27709 This position can be remote after the 90-day probationary period if metrics are completed successfully. Hours: 8am – 5pm Qualifications - Level I: Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required. - Level II: Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. - Level III: Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Requirements - Level I: No experience required. - Level II: Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. - Level III: Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. - Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. - General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. - Level I: Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. - Level II: Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. - Level III: Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Knowledge, Skills, and Abilities - Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training. - Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs. - Knowledge of sterile techniques and procedures relevant to the work performed. - Familiar with the procedures for administering both routine and special patient treatments. - Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments. - Knowledge of infection control procedures and safety measures, with age-specific competency. - Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry. - Able to document and communicate information clearly while building effective relationships with patients and staff. - Typing skills and knowledge of medical terminology (Levels II and III). - Ability to independently seek resources and work collaboratively with others. Company Description Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.