• Provide first-line technical support to employees by phone or email. • Troubleshoot and resolve hardware, software, network, and peripheral issues. • Assist users in setting up and configuring devices, applications, and accounts. • Diagnose and resolve system errors, connectivity problems, and performance issues. • Install, configure, and upgrade computer hardware and software. • Track, prioritize, and document support requests in the ticketing system. • Escalate unresolved issues to higher-level support or specialists. • Provide training and guidance to users on system and software usage. • Assist in the setup and configuration of new employee workstations. • Ensure that all incidents are logged and followed through to resolution within established service level agreements (SLAs). • Perform routine maintenance and updates on IT systems as needed. • Support and assist in the implementation of IT projects. • Maintain strong communication with team members and other departments.

• Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees. • Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs. • Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace. • Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM. • Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf. • Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows. • Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations. • Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.

• Serve as the single point of accountability for project execution, primarily for lower-risk initiatives, while supporting larger, complex projects under senior guidance • Lead project planning, execution, monitoring, and closure activities • Manage project scope, schedule, budget, quality, and resource allocation • Communicate project status, risks, and impacts to stakeholders and senior leadership • Anticipate, evaluate, and resolve project issues, delays, and risks using sound project management practices • Track key milestones and adjust project plans and resources as needed to meet objectives • Support and track project budgeting and financial performance • Execute SDLC and/or Agile methodologies in alignment with organizational governance processes • Mentor and provide guidance to project managers across the organization

• Working with the business to source and procure a wide range of required goods and services, with primary focus being IT and Indirect services, ensuring optimal value for money within defined service and quality criteria. • Ensuring that the internal procurement processes are followed to seek and evaluate competitive tenders and proposals for the supply of goods and service, which will involve negotiating with suppliers on all commercial and contractual matters to achieve optimal levels of value versus risk. • Identifying opportunities for synergies across the group portfolio and to add improvements to the “bottom line” through cost savings or process change whilst promoting continual improvement in all aspects of the Procurement function. • Managing supplier relationships, coordinating multiple stakeholder interfaces across the group to ensure a consistent and collaborative approach. • Identifying and implementing supplier improvement actions and operate 360 feedback processes and seeking to resolve contractual and supplier disputes as and when they occur. • Understanding and adhering to the company and department standards, policies and procedures. • Developing and maintaining strong and positive working relationships with internal stakeholders, ensuring that requirements are understood and addressed whilst seeking to promote the Procurement function as a positive enabler and an integral partner to the group. • Operating and maintaining required systems to support and improve the Procurement function. • Working closely with the HSEQ teams to ensure that the supply chain is safe and delivers quality goods and services. • Other procurement and supply chain tasks that are required from time to time.