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Zayo Group logo
Zayo Group

Zayo provides bandwidth to the world’s most impactful companies, fueling the innovations that are transforming society.

Senior Service Delivery Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

$68.1K - $104.7K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Service Delivery Specialist

Zayo Group

• Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level. • End-to-End Project ownership including but not limited to project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress. • Customer ownership and advocacy; provides ‘Voice of the Customer’ project feedback. • Develop and maintain customer project plans based on contractual requirements and service designs. • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable. • Perform and oversee daily operational tasks working cross-functionally. • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. • Partner with teams to identify gaps and drive improvements. • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations. • Known as a go-to-person/trusted advisor that willingly assists other team members. • Ability to manage a high volume of orders and tasks.

Job Requirements

  • Bachelor's Degree preferred or equivalent work experience required
  • Minimum of five (5) years of experience in managing Telecom services projects; ten (10) years of experience preferred
  • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
  • Thorough knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
  • Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported
  • Communication, Relationship, and Leadership
  • Exceptional project leadership and critical thinking skills;
  • Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
  • Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
  • Self-driven and motivated to provide exceptional customer service
  • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

Benefits

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

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