• Lead support services tasks for system maintenance and enhancement to include: Program and project management • Full software development lifecycle (SDLC) support • System maintenance and sustainment • System architecture and design • Configuration management • Agile Scrum project execution • Change Control Board (CCB) management • Deployment and release management • Testing and quality assurance • Help desk and end-user support • User training and technical documentation • Metrics collection and performance reporting • Data management and migration from legacy systems • Platform modernization and enhancement recommendations • Cybersecurity compliance and governance • Accessibility compliance (Section 508) • Microsoft 365 / SharePoint Online / Power Platform administration • Power Apps, Power Automate, and Power BI support • Cloud-hosted environment support within Navy Flank Speed (NFS) M365 • Other duties include: Management of change requests • Management of data migration • Coordination of end-user training

• Teach live online classes via Zoom • Teach Physics, Chemistry, Mathematics, or Biology based on your expertise • Ensure strong concept clarity and problem-solving approach (JEE/NEET level) • Adapt teaching methods based on student level (Foundation to Advanced) • Conduct interactive sessions using quizzes, discussions, and problem-solving • Maintain clarity, energy, and engagement during classes • Track student progress and identify weak areas • Share session summaries within 8 hours of the class • Assign practice questions and homework • Provide regular performance feedback to students and parents • Maintain high student ratings • Ensure punctuality and avoid no-shows • Contribute to student retention and learning outcomes

• Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals and objectives. • Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions. • Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues. • Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management. • Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc. • Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols. • Adheres to the CareStar Rule in performance of job responsibilities. • Understands and complies with CareStar Policies and Procedures. • Maintains confidentiality as related to patient information.

• Provide support to our clients particularly in the Rainhill and Eccleston areas of St Helens • Personal care- showering, supporting toileting, dressing etc • Food preparation • Companionship support • Provide emotional support to our client • Be a reliable presence and familiar face • Building a bond of trust and friendship • Join in with day to day life to support independence