• As a First Officer with Vista America, you will push the boundaries of service and excellence. • We are seeking First Officers that are great problem solvers, brand ambassadors and always ready to lend a helping hand. • You'll love being part of a Global team that supports you every step of the way while you provide iconic, luxury service to our passengers. • This position reports to the Flight Operations Manager. • When you join the Vista America team, we are committed to helping you grow and advance your career to include larger aircraft and leadership opportunities.

• Conduct on-site inspections and field investigations for assigned claims • Inspect property, structures, vehicles, equipment, or accident scenes as required by assignment • Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams • Evaluate loss facts and support investigation of coverage, liability, damages, and exposure • Obtain statements from insureds, claimants, witnesses, or other involved parties when needed • Prepare timely, accurate, and well-documented reports for clients and internal stakeholders • Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed • Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations • Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately • Manage field assignments within service expectations, turnaround times, and quality standards • **Travel throughout the assigned NJ/NY/PA territory as required **

• Serve as the internal subject matter expert for Sabre, acting as the first point of contact for the Concierge team to troubleshoot GDS errors, complex PNR issues, and ticketing discrepancies. • Become a Darwin expert and a liaison for the Commercial Systems team including understanding of fare construction principles, calculating exchanges and refunds through fare comparisons and penalty applications, UAT testing, and ensuring the integrity of Guest Experience processes whilst being a first point of escalation for the Concierge team. • Partner with the Commercial team to proactively monitor and clear GDS queues to manage ticketing time limits, handle schedule changes, and ensure guest itineraries are synchronized and accurate. • Execute manual and automated reissues, voids, and refunds, ensuring 100% accuracy in fare construction and tax calculation. • Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests via phone, email, and chat and ensuring all open tickets are resolved promptly and concisely. • Understand the specific context and desires of prospective guests to tailor the features and benefits of the Aero experience to their needs and drive trip booking conversion. • Proactively coordinate and organize all communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests. • Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests. • Effectively communicate and escalate operational and experience issues. • Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, flight schedules, guest procedures, and technology systems. • Develop internal knowledge guides and conduct GDS training sessions for the Concierge team. • Identify areas of opportunity for new processes and systems that better support our operation and guest experience; be proactive and generous with your ideas and experiments. • Collaborate with the Business Development team to support travel agencies and act as a main point of contact for Sabre subscribers, ensuring accurate application and interpretation of our fare rules by providing guidance on fares, ancillary offerings, and penalty terms. • Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Concierge Playbook and TSA security requirements.

• Conduct on-site inspections and field investigations for assigned claims • Inspect property, structures, vehicles, equipment, or accident scenes as required by assignment • Document damages, conditions, causation indicators, and other relevant findings through notes, measurements, photographs, and diagrams • Evaluate loss facts and support investigation of coverage, liability, damages, and exposure • Obtain statements from insureds, claimants, witnesses, or other involved parties when needed • Prepare timely, accurate, and well-documented reports for clients and internal stakeholders • Coordinate with examiners, managers, carriers, policyholders, vendors, attorneys, and other claim participants as needed • Maintain complete file documentation in accordance with company standards, client instructions, and regulatory expectations • Escalate complex issues, large-loss exposures, litigation indicators, or specialty claim concerns appropriately • Manage field assignments within service expectations, turnaround times, and quality standards • **Travel throughout the assigned NJ/NY/PA territory as required **