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Customer Expert – Danish, Swedish or Norwegian
Location
Greece
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Expert – Danish, Swedish or Norwegian
David Kennedy Recruitment Ltd.
• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.
Job Requirements
- Fluent or native-level in one of the Nordic languages Danish/Swedish/Norwegian
- Good English communication skills
- Strong verbal and written communication abilities
- Excellent active listening and problem-solving skills
- Comfortable using computers and basic technology tools
- Customer-focused mindset with a positive and professional attitude
- Ability to work independently in a remote environment
- Previous customer support, troubleshooting, or customer service experience
- Experience working in contact centre, BPO, retail, hospitality, or support environments
- Experience using CRM systems or customer service tools.
Benefits
- Competitive monthly salary package
- 2 additional salaries per year
- Full remote work within Greece
- Complete relocation support to Greece when required
- Flight ticket paid and booked by the company
- Temporary hotel accommodation upon arrival
- Support with accommodation search process
- Private healthcare benefits
- Additional employee discounts and perks
- Full training provided by certified instructors
- Professional development and career growth opportunities
- Participation in company events and CSR initiatives
- Free online Greek language courses
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