• Provide direct support to the Business Banking client around onboarding, sales and service, and ongoing client relationship management • Develop and facilitate the client’s engagement through managing customer relationships, customer service interaction, credit, deposit, and treasury service processes • Provide guidance, mentorship, and training to the RSI and RSII roles • Coordinate client sales and service execution with Business Banking Teams and partner groups • Ensure that daily incoming customer requests, inquiries and escalated issues are solved in a consistent, professional manner • Perform necessary research and maintenance to provide or facilitate solutions • Serve as backup to other Relationship Specialists as needed • Research, troubleshoot and solve customer issues and communicate “best practices” for consistent solutions • Facilitate reporting for Business Banking teams and stakeholders • Adhere to all applicable laws and regulations governing bank operations • Facilitate new account deposit openings and manage the cross-sell implementation of all related product set-ups • Actively manage overdrafts, unposted items, and loan payment issues needing correction • Manage the communication and documentation of all policies and procedures • Create common knowledge within teams and consistent execution of Business Banking customer service procedures • Open Business Banking deposit accounts according to guidelines and procedures • Facilitate cross-sell of related products with new deposit openings • Partner with Relationship Managers to coordinate the set-up and onboarding of Treasury products • Prepare tickets, OTEs, and/or wire transfers as needed • Mentor, coach, and train new and existing Relationship Specialists