• Lead end-to-end execution of HR Operations projects, from initial scoping through implementation and stabilization • Develop project plans, milestones, risks, dependencies, and success metrics while ensuring alignment across stakeholders • Drive accountability by facilitating progress updates, removing blockers, and maintaining momentum across cross-functional teams • Translate HR priorities into actionable project plans that drive clear, measurable outcomes • Track decisions, deliverables, and next steps to ensure work progresses effectively and sustainably. • Design and implement scalable HR processes that improve efficiency, consistency, and team member experience • Document workflows, standards, and operating procedures to support repeatability and long-term sustainability. • Identify opportunities to simplify ways of working, reduce manual effort, and improve overall effectiveness. • Lead and support priority HR Operations initiatives that improve process consistency, operational efficiency, compliance, service delivery, and the team member experience.

• Work with members and families to explain available options regarding union and association benefits • Assist families with coverage enrollment when appropriate • Meet with clients virtually through Zoom

• Work with members and families to explain union and association benefits • Meet clients virtually through Zoom • Assist families with coverage enrollment • Build within a structured remote sales environment

• Work with members and families who request information regarding available union and association benefits • Meet with clients virtually through Zoom, explain available options, and assist families with coverage enrollment when appropriate