• Perform a variety of patient registration, scheduling, and insurance verification duties • Exhibit strong and care-focused customer service skills in daily interaction with the public, patients, staff, and physicians • Scheduling, changing, and updating patient appointments • Interview patients for demographic information, evaluate eligibility, collect co-pays, deductibles • Contact insurance carriers to verify patient’s insurance eligibility, benefits, and requirements • Request, track and obtain pre-authorization from insurance carriers • Process insurance authorizations and update patient records • Research referrals to deny or approve based on information obtained • Operate online insurance verification websites • Communicate any insurance changes or trends among team • Respond to patient inquiries, questions, and scheduling requests

• Complete psychosocial assessments and formulate diagnoses related to patients substance use-specific obstacles • Provide high-quality clinical care utilizing evidence-based treatment modalities (CBT, DBT, CM, Motivational Interviewing, Trauma Informed Treatment) • Formulate individualized treatment plans for/with each patient and track progress • Input notes and all other relevant information into EMR • Communicate and partner with other members of the patients care team to properly coordinate care

• Participate in the design and launch of Our Companys comprehensive, evidence-based virtual-first cardiac recovery program • Provide virtual psychotherapy (45-50 min per session) to a panel of patients • Provide therapy for (Depression, Nutrition, Smoking Cessation , etc.) and support a holistic interpretive care model . • Evaluate patient symptoms and risk factors to determine diagnoses and develop individualized treatment plans • Ensure that treatment plans are supported by standard practices and/or current literature • Follow the plan of care to accomplish functions within established policies, procedures, and scope of practice • Re-evaluate treatment plans , as needed, to ensure safety and maximum patient benefit • Promote patient engagement, and successfully achieve patient and program goals • Make independent judgments and changes to treatment according to professional and regulatory standards • Counsel patients using behavioral change techniques ( ex. mindfulness, motivational interviewing) • Communicate effectively across Our Companys integrated clinical team and our partner health systems, escalating unusual and emergent situations • Provide complete, accurate, and timely documentation of patient sessions

• Complete psychosocial assessments and formulate diagnoses related to patients substance use-specific obstacles • Provide high-quality clinical care utilizing evidence-based treatment modalities (CBT, DBT, CM, Motivational Interviewing, Trauma Informed Treatment) • Formulate individualized treatment plans for/with each patient and track progress • Input notes and all other relevant information into EMR • Communicate and partner with other members of the patients care team to properly coordinate care