• Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. • Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. • Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. • Develop and execute customer success plans aligned with clients' business objectives. • Proactively identify and coordinate resolution of customer needs through cross-functional partnerships. • Monitor customer health metrics and drive adoption of solutions. • Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

Role Description As a member of the Public Safety Engagement team at Aurelian, you're the technical authority in the sales cycle for AVA and CORA. You partner with our AEs to elevate every demo, bring instant credibility in front of 911 Directors and IT, and translate complex technology into clear operational value for the people who run emergency communications centers. - Own the Technical Demo: Deliver tailored AVA and CORA demos to PSAP leadership, IT, and dispatch staff—going deep on the technology when the room calls for it, and making it simple when it doesn't. - Run Technical Discovery: Lead discovery on each opportunity's CAD environment, NG9-1-1 posture, telephony/SIP setup, call volume, and staffing picture—then turn what you learn into a solution and ROI story that resonates. - Be the Technical Partner in the Deal: Field tough technical questions, serve as the industry expert in the room, and earn the technical trust that moves a deal forward. You're the AE's right hand from the first demo through close. - Get in the Field: Travel up to 60–80% to run demos and meetings alongside our reps, and deliver high-quality virtual demos when you're not on the road. - Thought Leadership: Represent Aurelian at public safety conferences, events, webinars, and industry working groups to build credibility and expand our reach. Qualifications - Public safety grounding. - Real 911/PSAP domain experience. - Technical aptitude across the PSAP stack. - The instinct to sell value, not features. - Presence and composure. - Curiosity and coachability. - Comfort with heavy travel (60-80%) and time on customer and prospect sites. Requirements - ~2–3+ years as a Sales Engineer in the 911 / public safety space, with prior public safety experience behind it, or - A strong background inside a dispatch center and ready to step into a technical, customer-facing role. Benefits - Comprehensive Medical, Dental, Vision & Life insurance - 401(k) - Unlimited PTO - Company-wide offsites - Equipment stipend - Relocation assistance - Daily delivered lunches (on us) - Office in Seattle - Start-up Equity

• Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends. • Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders. • Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working. • Develop executive communications content in support of business milestones including talking points, executive briefs, presentations. • Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned. • Support communications for large organizational meetings including town halls, leadership meetings and all-field forums. • Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed. • Support the management of channels and content calendars to ensure efficiency and alignment. • Monitor engagement metrics and feedback to track sentiment and continuously improve communications effectiveness.

• Own renewals and customer growth. You’ll lead the full renewal cycle and build the case for it long before a contract is up so renewing feels like a natural next step, not a negotiation. You’ll spot opportunities to expand what customers do with Aurelian, introduce them to products that fit their needs, and partner with our sales team to bring those opportunities to life. • Keep customers healthy. You’ll stay close to how your customers are doing through platform data, the conversations you have, the feedback they share, and your own instincts. You’ll catch risks early and act on them before they grow, and you’ll help design the health-tracking systems we use to do this well across the team. • Run strategic relationships. You’ll establish a rhythm of meaningful, well-prepared meetings with each customer that demonstrate real, measurable value. You’ll visit customers on-site to deepen relationships and understand their operations and opportunities firsthand. • Be the product expert. You’ll know Aurelian deeply and help customers continuously optimize how they use it. You’ll carry their feature requests back to our engineering team with clear context, surface ideas of your own based on patterns you see across your accounts, and close the loop when their needs are met. • Champion the customer and the company. You’ll advocate for your customers internally while keeping them excited about the road ahead. You’ll surface great customer stories for our marketing team, grow a network of customers willing to serve as references, and help turn quiet successes into visible ones. • Build the function. You’ll document what works, codify lessons from every renewal and review, and shape the Customer Success playbook for yourself and your teammates, both current and future. You’ll do what it takes to ensure customers are well taken care of, including handling frontline support (responding to customer feedback) for your accounts. As we build out a dedicated support team, this responsibility will evolve and transition.