• Analyze patient accounts with credit balances, validating overpayment accuracy by evaluating EOBs, remittance advices, payment history, COB sequencing, and expected reimbursement before processing any refund • Identify root causes of credit balances including posting errors, duplicate payments, COB failures, contract variances, unapplied cash, and incorrect adjustments • Validate refund requests and takeback notifications from third-party payers against contracts, payment history, and claim adjudication to prevent inappropriate refunds • Research and resolve unapplied payments by reconciling remittance advices, deposits, and account histories to allocate funds to the correct accounts • Investigate complex multi-payer scenarios involving Medicare/Medicaid crossovers, third-party liability, workers' compensation, motor vehicle accident, and secondary/tertiary billing • Make independent, defensible decisions on challenging cases requiring interpretation of payer contracts, billing regulations, and revenue cycle policy • Coordinate with payment posting, AR follow-up, contract management, and patient financial services to resolve account issues at the root • Process patient and payer refunds accurately and timely in accordance with state escheatment laws and federal overpayment rules • Communicate professionally with insurance companies, patients, and internal departments regarding credit balance inquiries • Document all account activity and resolution steps with clear, concise, and actionable notes • Maintain productivity and quality standards in a high-volume, deadline-driven environment • Maintain full compliance with HIPAA, billing compliance, CMS regulations, and fraud/abuse regulations • Assignments may shift across client portfolios and credit balance categories based on volume and priority within the scope of the role

• Processing, reviewing, and filing insurance to the resolution of the claim payment. • Assist patients with billing questions and the collection of patient balances. • Perform various functions in the processing of insurance billing and collections, including Medicaid/Medicare claims according to the established policies and procedures. • Collect and enter patient's insurance information into ACS Compumed System. • Review, verify, and submit insurance claims. • Process correspondence from Third Party Payors and respond to patient requests. • Follow up with insurance companies and ensure claims are paid in a timely manner. • Resubmit insurance claims that have received no response. • Answer telephones and provide/obtain information to resolve billing and collection issues. • Maintain supporting billing information for future reference or audit purposes.

• Evaluate and analyze financial documents, including tax returns, bank statements, payslips, and company financials for full-doc, low-doc, and self-employed loan applications. • Prepare and submit high-quality loan applications via industry-standard aggregator platforms to a diverse panel of major Australian banks and non-conforming lenders. • Manage the loan lifecycle comprehensively from initial data entry and data verification through to pre-approval, formal approval, and final settlement. • Liaise professionally with lenders, credit assessors, valuation firms, and solicitors to resolve policy queries, expedite processing times, and fulfill outstanding conditions. • Conduct preliminary credit assessments and accurate borrowing capacity calculations in strict alignment with current Australian credit policies and responsible lending guidelines. • Maintain meticulous records and provide clear, proactive tracking updates to ensure the mortgage broker is informed at every stage of the application pipeline. • Identify potential risks or strong mitigants in complex financial profiles (such as debt consolidation or non-conforming loans) to maximize the probability of approval.

• Manage the client journey from initial contact through to settlement • Deliver a smooth, well-supported experience by coordinating communication • Collect and validate documents, ensuring files progress efficiently through the pipeline • Contact inbound referrals using a structured approach • Qualify clients and book meetings for brokers • Act as the first point of contact and set clear expectations • Guide clients through document requirements • Collect and organise documents over a 5–7 day period • Validate basic requirements (e.g. in-date payslips, completeness) • Enter and maintain accurate client data in the CRM • Maintain accurate and up-to-date CRM records • Track file progress and follow up consistently • Ensure no applications stall due to missing information • Prepare complete and accurate files for submission • Manage handover to the credit analyst team • Support analysts with follow-ups and outstanding items • Notify clients of approval and guide next steps • Assist with final document collection • Support clients through to settlement