• Support prospective students by guiding them through each stage of the application and enrolment process • Engage with leads through phone, email, and video within a structured contact strategy • Use CRM systems to manage, track, and optimise the enrolment pipeline • Deliver a high-quality customer experience with timely, professional, and supportive communication • Collaborate with internal teams to ensure smooth handovers for newly enrolled learners • Clearly communicate the value, structure, and outcomes of available programme options • Contribute to meeting enrolment targets through consistent activity and effective consultative selling • Maintain accurate records and uphold data integrity across CRM platforms • Participate in training and upskilling sessions to enhance product knowledge and sales effectiveness • Encourage student referrals to support overall enrolment growth