Gritter Francona is seeking an experienced Nuvolo Subject Matter Expert (SME) to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line. The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules strengthen clinical asset lifecycle management, improve preventive maintenance documentation, and enhance operational performance across Veterans Medical Centers (VAMCs). Nuvolo SME provides deep functional and technical expertise in enterprise asset management, biomedical engineering workflows, and healthcare technology management operations. This role ensures optimal system configuration, performance, compliance, and continuous improvement across development, test, and Production environments. The Nuvolo SME's duties include but not limited to: Functional & Technical Leadership - Serve as the primary subject matter expert for Nuvolo Clinical EAM and OT Security modules. - Provide expert guidance on asset lifecycle management, preventive maintenance compliance, and clinical device documentation. - Advise leadership on system optimization strategies to improve clinical asset up time and service delivery. - Ensure alignment between HTM operational workflows and system configuration. Operations & Maintenance (O&M) Support - Provide oversight and expert support for: - Application upgrades and patches - Scheduled software maintenance - Workflow enhancements - Interface updates and integrations - Dashboard and report development - Notification and system email updates - Group/role configuration changes - Support incident response, break/fix remediation, and root cause analysis. - Participate in planning, testing, and issue mitigation during periodic ServiceNow and Nuvolo release cycles. System Governance & Optimization - Develop and maintain data standards, process models, and configuration governance. - Support change management and release management processes. - Provide recommendations for system enhancements based on user feedback and operational metrics. - Ensure compliance with federal healthcare regulations and HTM best practices. Testing & Quality Assurance - Lead and coordinate system testing efforts, including: - Functional testing - Integration testing - User Acceptance Testing (UAT) - Validate system updates prior to Production deployment. - Identify and mitigate risks associated with system changes. Stakeholder Engagement & Advisory Support - Collaborate with HTM leadership, clinical stakeholders, IT teams, and project management. - Participate in governance boards, technical review sessions, and executive briefings. - Provide expert-level presentations and recommendations to senior leadership. - Support enterprise-wide adoption initiatives and knowledge transfer activities.

• Collaborate with instructor Subject Matter Experts (SME)s to identify, design, and develop course materials and assets while completing course development projects. • Aid in preparing proposed and existing courses for design review based on industry standards and the NPRC-approved rubric • Recommend innovative design, format, and/or technological changes to further engage learners. • Assist in the development and organization of online lesson materials using faculty content, other instructional content, software applications, and the LMS as directed. • Collaborate with SMEs on developing engaging content (e.g., video, audio, and/or interactive) • Adhere to project timelines for instructional design projects

Position Summary Gritter Francona is seeking a motivated Nuvolo Junior Trainer to support Operations & Maintenance (O&M) services for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line. The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously provided through VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules enhance clinical asset lifecycle management, improve preventive maintenance documentation, and reduce downtime of critical medical devices across Veterans Medical Centers (VAMCs). The Nuvolo Junior Trainer supports enterprise-wide training delivery, testing coordination, user adoption, and continuous improvement efforts across lower and Production environments. The Nuvolo Junior Trainers Duties include but not limited to: Training Development & Delivery Support - Assist in planning, developing, and delivering instructor-led and web-based training. - Support creation and revision of: - Workbooks and instructional guides - Standard operating procedures (SOPs) - Job aids and reference materials - Online learning modules - Deliver face-to-face and virtual training sessions under the guidance of senior training staff. - Support train-the-trainer sessions and regional workshops. Application Knowledge & Testing Support - Develop detailed working knowledge of the Nuvolo Clinical EAM and OT Security modules. - Coordinate and support system testing activities. - Assist users during User Acceptance Testing (UAT). - Support planning, testing, and issue mitigation during ServiceNow and Nuvolo upgrades and patch releases. - Assist in maintaining data and process models. Operations & Maintenance (O&M) Support - Support general application training services across lower and Production environments. - Assist with user support tied to: - Upgrades and patches - Workflow enhancements - Dashboard/report creation - Notification and system email updates - Interface updates - Group/role changes - Help analyze user feedback and incident trends to identify training needs. - Provide remediation training following break/fix incidents. Administrative & Learning Management Support - Perform training-related administrative tasks. - Develop and maintain training databases and learning management records. - Track course completion and evaluation results. - Conduct training effectiveness evaluations and assist with reporting. - Participate in meetings, committees, and stakeholder sessions as needed. Project & Organizational Support - Assist in developing work plans and supporting project organization. - Contribute to documentation supporting system upgrades and enhancements. - Support continuous improvement initiatives across the HTM Service Line.

Position Summary Gritter Francona is seeking a motivated Nuvolo Junior Trainer to support Operations & Maintenance (O&M) services for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line. The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously provided through VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules enhance clinical asset lifecycle management, improve preventive maintenance documentation, and reduce downtime of critical medical devices across Veterans Medical Centers (VAMCs). The Nuvolo Junior Trainer supports enterprise-wide training delivery, testing coordination, user adoption, and continuous improvement efforts across lower and Production environments. The Nuvolo Junior Trainers Duties include but not limited to: Training Development & Delivery Support - Assist in planning, developing, and delivering instructor-led and web-based training. - Support creation and revision of: - Workbooks and instructional guides - Standard operating procedures (SOPs) - Job aids and reference materials - Online learning modules - Deliver face-to-face and virtual training sessions under the guidance of senior training staff. - Support train-the-trainer sessions and regional workshops. Application Knowledge & Testing Support - Develop detailed working knowledge of the Nuvolo Clinical EAM and OT Security modules. - Coordinate and support system testing activities. - Assist users during User Acceptance Testing (UAT). - Support planning, testing, and issue mitigation during ServiceNow and Nuvolo upgrades and patch releases. - Assist in maintaining data and process models. Operations & Maintenance (O&M) Support - Support general application training services across lower and Production environments. - Assist with user support tied to: - Upgrades and patches - Workflow enhancements - Dashboard/report creation - Notification and system email updates - Interface updates - Group/role changes - Help analyze user feedback and incident trends to identify training needs. - Provide remediation training following break/fix incidents. Administrative & Learning Management Support - Perform training-related administrative tasks. - Develop and maintain training databases and learning management records. - Track course completion and evaluation results. - Conduct training effectiveness evaluations and assist with reporting. - Participate in meetings, committees, and stakeholder sessions as needed. Project & Organizational Support - Assist in developing work plans and supporting project organization. - Contribute to documentation supporting system upgrades and enhancements. - Support continuous improvement initiatives across the HTM Service Line.