• Provide excellent service to all customers • Assist customers with sales, in-store pickups and returns • Resolve customer issues and provide appropriate solutions in a timely manner

• Manage Leads: Responding to inquiries and qualifying prospective tenants. • Property Showings: Take prospective tenants on tours and help them find their next home; it could be time-consuming sometimes. • Close Deals: Navigate the leasing process from application to move-in. • Bridge the Gap: Use your bilingual skills to provide a seamless experience for our Mandarin-speaking clientele.

• Delivering friendly, helpful, and professional support to customers via phone, email, and more • Scheduling appointments and reminding customers about upcoming service needs • Following up on inquiries and solving issues • Keeping customer records up to date and handling confidential info • Collaborating with dealerships to ensure seamless communication • Conducting outbound and inbound calls to assist customers

Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote locations Home time type Full time job requisition id R-17069 At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote Job Description The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries. Responsibilities - Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits - Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member - Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA - Other duties as assigned Minimum Qualifications - High School Diploma or GED is required Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications - Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position) - Strong PC Skills with ability to navigate multiple software systems simultaneously - Strong communication skills with focus on professional demeanor and empathy - Ability to multitask - Detail oriented Preferred Qualifications - 1 year of customer service experience - Fluency in another language (Spanish) - Pharmacy Benefit Management or other Healthcare experience Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.