• Lead the day-to-day operations of a remote team of RNs and LPNs responsible for reviewing and resolving real-time patient alerts across remote monitoring workflows. • Monitor queue performance, alert resolution times, throughput, billable activity, and staffing coverage to ensure operational targets and clinical service levels are consistently met. • Conduct clinical audits and chart reviews to evaluate triage quality, documentation accuracy, escalation appropriateness, and adherence to guideline-directed care protocols. • Provide structured coaching, real-time feedback, and formal performance management to improve both clinical judgment and productivity in a fast-paced, metric-driven environment. • Partner with RN Managers and clinical leadership on escalation pathways, staffing models, workflow optimization, and ongoing clinical education initiatives. • Support hiring and onboarding efforts by evaluating candidates for triage readiness, clinical decision-making, communication skills, and operational fit within a queue-based care environment. • Contribute directly to patient care as needed, supporting alert management workflows and ensuring continuity of care during periods of high volume or staffing constraints.

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. • Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways. • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.

• In-store Representatives must have a valid driver's license and a reliable, insured and registered personal vehicle • Must be at least 18 years old • Take initiative • Work well independently with a strong work ethic • Display focused attention to quality, detail, and accuracy • Demonstrate adaptability to the needs of our clients, retailers, customers, and coworkers • Ensure all work interactions are met with excellent customer service skills and professionalism • Strong organizational skills and time-efficient • Access to computer, internet and printer • Ability to lift up to 25 pounds and stand for extended periods of time, repetitive bending, lifting and stretching

• Specialize in the installation and maintenance of the Instant Coupon Machine • Manage at-the-shelf advertisements • Implement shopping cart ads • Ensure all work is completed to high standards