German Lifestyle Brands Advisor
Location
Bulgaria
Posted
4 days ago
Salary
лв2.9K - лв3K / month
Seniority
Senior
Job Description
German Lifestyle Brands Advisor
Skillmatch
• Assist customers via phone, email, and online chat, ensuring a smooth and enjoyable shopping experience. • Answer questions about products, orders, deliveries, returns, and more (in German). • Build rapport with customers and demonstrate a clear understanding of the brands you represent (in German). • Be a problem-solver, proactively identifying solutions and exceeding customer expectations (in German).
Job Requirements
- Fluency in German and English (written and verbal) - German is required for this position.
- A passion for excellent customer service
- A positive and enthusiastic attitude
- Strong communication and interpersonal skills
- The ability to work independently and manage multiple tasks
Benefits
- Medical coverage
- Transportation allowance
- Career advancement opportunities
- Annual events
- 22 days paid holidays
- Multisport card
- Discounts
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• Assist clients with planning and coordinating vacations, cruises, and travel arrangements • Gather client preferences and provide travel-related information • Coordinate bookings and confirmations with travel partners • Maintain organized records and follow established processes • Provide professional support before, during, and after travel
• Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences. • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets. • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Customer Support: Provide professional assistance before, during, and after travel. • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends. • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.
• Create personalized cruise and tour itineraries that match each client's preferences, including accommodations, excursions, transportation, and dining options. • Conduct virtual meetings or calls to learn about clients' travel interests, expectations, and budgets. • Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Provide professional assistance before, during, and after travel, including changes or special requests. • Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations. • Follow up with clients after travel to gather feedback and encourage future planning.


