Call Agent

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolEnglishReact

Job Description

Call Agent

Nurse Triage

• Handles inbound calls from patients of private medical practices, managed care organizations, and military treatment facilities. • Answers inbound calls and responds to incoming calls from patients regarding medical advice, questions and inquiries. • Places inbound calls into a call queue and registered nurses select the calls to make outbound calls to handle the patients medical questions, requests and inquiries. • Responsible for making outbound calls at times to set appointments and gather survey data.

Job Requirements

  • Open availability: Monday through Sunday. 5 p.m. to 8 a.m.
  • Experience in dealing with the public.
  • Medical Call center background a plus
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

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