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Senior Data Scientist, Retention – Product
Location
United States
Posted
2 days ago
Salary
$160K - $185K / year
Seniority
Senior
Job Description
Senior Data Scientist, Retention – Product
CookUnity
• Churn & retention modeling: Build churn/survival models and lifecycle-state models that flag at-risk customers early and anticipate where each customer is heading. • Intervention & reason understanding: Power the retention interventions that act on that risk — save flows, skip/pause deflection, lifecycle messaging — and classify why customers churn so the response fits the reason rather than being generic. • Resurrection & win-back: Develop propensity models and personalized experiences that bring churned customers back. • Personalization & Next-Best-Action: Decide the right action, offer, and message per customer across product surfaces, with an uplift layer measuring incremental impact. • Offer & promo optimization: Determine who gets an incentive, when, and at what value — maximizing retained revenue without over-discounting. • Production & MLOps: Own the full model lifecycle and ship models into the systems where they act; handle monitoring, retraining, and drift. • Experimentation & incrementality: Design experiments and uplift measurement so we intervene on movable customers and not on those who'd retain anyway.
Job Requirements
- 5-8+ years in data science, applied ML, or statistics, shipping production models.
- Retention/churn depth: churn prediction, survival / time-to-event modeling, and lifecycle-state models in a subscription or recurring-revenue context.
- Causal & experimentation rigor: uplift/incrementality measurement and A/B testing, with the judgment to separate true impact from selection effects.
- End-to-end ML & MLOps: building, validating, and deploying models in production (CI/CD, registries, containerization, orchestration, monitoring).
- Engineering & tooling: strong Python (pandas, scikit-learn, gradient boosting; deep learning a plus), SQL, code hygiene and reproducibility.
- Collaboration: excellent communication; able to embed with Product/CRM/Marketing and turn models into decisions.
- Education: BS in a quantitative field required; MS/PhD preferred.
- Ability to leverage generative AI to increase output quality and speed.
Benefits
- 🩺 Health Insurance coverage
- 🌅 401k Plan
- ⛱ Unlimited PTO
- 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
- 🐣 Paid Family leave
- 🕯 Compassionate Leave: 3-5 days each time the need arises
- 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.
- 🧘🏽♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
- 👩🏾🏫 Personalized Spanish coach
- 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
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