• Establishes and maintains great working relationships with assigned business accounts • Serves as the main day-to-day contact between program administrators or relationship managers • Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations • Promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates • Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods