Product Designer, Chatbot
Location
Ukraine
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Product Designer, Chatbot
Київстар
• Act as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIs • Lead the design process in discovery: from problem framing and task clarification to hypotheses, concepts, validation, and delivery • Translate complex business processes into scalable UX solutions for a Web SaaS CRM platform • Design interfaces for multi-step workflows, admin panels, configuration flows, tables, roles, permissions, and operational scenarios • Think beyond a single use case or client request and design solutions that can work across different companies, industries, and business models • Build abstractions from specific business cases and turn them into reusable, flexible product patterns • Challenge requirements and product assumptions by asking “what if” questions: what happens if there are 10 options, 100 scenarios, different user roles, or another business process • Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs, business logic, constraints, and friction points • Develop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedback • Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, frontend limitations, and system dependencies • Prepare clear design documentation that helps engineers understand not only how the interface should look, but why it should work this way • Apply existing design system components and patterns; contribute to the growth of Kyivstar’s corporate design system when existing solutions are insufficient • Use product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability, efficiency, and scalability • Provide design QA during implementation to ensure that delivery matches both visual quality and product intent • Optionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas, structure tasks, validate assumptions, or speed up design workflows
Job Requirements
- Product design experience: 4+ years as a Product Designer, UX Designer, or similar role, preferably in SaaS, B2B, B2B2C, CRM, support tools, communication platforms, or complex operational products
- Discovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses, and shape product direction before moving into UI execution
- Systems thinking: ability to see a product as a system of roles, workflows, scenarios, permissions, configurations, and business rules — not just as a set of screens
- Conceptual thinking: ability to move from a specific client request to a more abstract, scalable solution, and then translate it back into a concrete interface
- Complex interface design: strong experience designing admin panels, dashboards, tables, multi-step flows, configuration interfaces, role-based experiences, or workflow-heavy products
- B2B / SaaS mindset: understanding of how products work for different companies, teams, roles, and business processes; ability to design for more than one customer context
- Technical understanding: solid understanding of how frontend development works, including responsive layouts, components, constraints, and modern web interface logic; basic knowledge of HTML/CSS concepts such as flexbox is a plus
- Collaboration with engineers: ability to discuss trade-offs, implementation complexity, technical limitations, and product feasibility with developers
- Research and analytics: experience with qualitative and quantitative methods, including user interviews, usability testing, workflow analysis, product analytics, and feedback synthesis
- Argumentation: ability to clearly explain and defend design decisions, compare alternatives, describe consequences, and show why a particular solution is appropriate
- Critical thinking: ability to challenge requirements, avoid jumping to the first obvious solution, and consider edge cases, future scaling, and long-term product impact
- Design systems: hands-on experience using and extending component libraries; familiarity with structured design systems and Figma libraries
- Tools: strong proficiency in Figma and prototyping tools; ability to present design work clearly to stakeholders and developers
- Communication: strong collaboration skills, comfort working in Agile/Scrum teams, and ability to communicate clearly in Ukrainian and English.
Benefits
- Office or remote — it’s up to you.
- Remote onboarding
- Performance bonuses for everyone: annual or quarterly, depending on the role
- Learning opportunities through the company’s library, internal resources, and partner programs
- Health and life insurance
- Wellbeing program and corporate psychologist
- Reimbursement of expenses for Kyivstar mobile communication
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