• Provide production support and new development for internal applications. • Collaborate with internal customers to address ongoing system needs, create new functionality, and support integration with third-party systems. • Develop scripts and applications using C#, .NET, and/or perform SQL-related tasks. • Perform daily monitoring of IT-supported applications and processes, addressing any issues that arise. • Serve as a point of contact for internal and external customers to gather requirements and propose solutions. • Identify and report challenges, working closely with the team to develop resolutions. • Participate in collaborative efforts to optimize existing processes and support enterprise-wide projects. • Perform additional tasks as assigned by management.

Your Day-to-Day - Design and implement no-code automation rules in Jira to streamline project management for various departments. - Monitor Workato integration logs daily, proactively correcting errors and ensuring data integrity across our tech stack. - Facilitate the onboarding and offboarding process by handling user access and permissions for our core software platforms. - Collaborate with stakeholders to understand their data needs and generate insightful reports from our business systems. - Identify opportunities to "clean up" system configurations, removing technical debt and improving the user experience for Owlet employees. - Assist in documentation of system processes and integration maps.

• Provide advanced, L2/L3 support to end-users for Microsoft Entra, Exchange Online, SharePoint, OneDrive, Office 365, PC hardware, operating systems, software applications, peripherals, installations, and device management. • Provide advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as client contact on technical and service-related problems. • Diagnose and repairs mechanical, hardware, software, and system failures using established procedures. • Act as the primary provider of technical support to users for hardware, OS, and application issues for all end-users, including Executive Level clients. • Monitor and update Service Desk incident tracking tickets via ServiceNow for issue response and resolution. • Function as primary point of contact and communication with end-user from assignment of ticket to successful resolution of issue. • Work with various automated and manual build and imaging methodologies. • Perform installations, moves, software and hardware additions and changes to end-users IT equipment. • Advanced research of client issues and effectively resolve. • Interact with resolver groups to diagnose and resolve problems when possible. • Document processes and procedures for self-help and for informational troubleshooting for other resolver groups. • Perform end-users adds, changes, deletions and account/MFA/password resets in Entra. • Support end-user mobile smart devices i.e., iPad, iPhones, and Android devices.

Title: Senior Distributed Systems Engineer Location: Remote – United States Department: Engineering Classification: Exempt, Full Time This role is responsible for designing and hardening distributed systems that operate reliably in imperfect conditions. The Senior Distributed Systems Engineer builds and maintains loosely coupled, resilient systems that function across unreliable, high-latency, or low-bandwidth environments. Success is defined by systems that degrade gracefully, recover effectively, and continue operating when ideal conditions are unavailable. This position ensures data flows reliably, services coordinate effectively, and distributed components behave predictably in variable network conditions. Responsibilities - Architect distributed systems that tolerate latency, bandwidth constraints, and intermittent connectivity - Design loosely coupled services that reduce cross-system fragility - Implement fault-tolerant communication and state synchronization strategies - Develop systems that prioritize correctness, durability, and recovery - Implement retry logic, backpressure, caching strategies, and eventual consistency patterns - Ensure systems degrade gracefully instead of failing catastrophically - Design and maintain APIs and communication layers between distributed components - Identify and reduce tight coupling across services - Diagnose and resolve cross-system failures in production environments - Write efficient, production-grade code in Rust or Go - Optimize performance and memory usage in resource-constrained environments - Debug network behavior, concurrency issues, and distributed coordination challenges