Heidi Health, founded in 2019 and headquartered in Melbourne, Australia, is a private healthcare technology company specializing in ambient AI medical scribe so
Clinical Safety Associate
Location
South Africa
Posted
13 days ago
Salary
0
Seniority
Mid Level
Job Description
Clinical Safety Associate
Heidi Health
• Review and assess clinical safety concerns raised by customers, applying clinical judgement to determine severity and scope • Investigate concerns end-to-end: gather evidence, identify root causes, document findings, and communicate outcomes back to customers with empathy and clinical credibility • Use AI platforms to investigate and reproduce reported clinical output issues • Own cases through to resolution, including following up with customers to gather missing information or clarify reported issues • Coordinate with internal teams - including engineering, product, and medical knowledge - when investigation reveals issues outside Clinical Safety's remit, while retaining ownership of the customer-facing concern • Contribute to regular safety reporting, including volume tracking, root cause trends, and emerging patterns • Help maintain and improve clinical safety documentation — including investigation protocols, known issue logs, and internal reference materials • Identify opportunities to improve how we work and raise them with the team • Support the assessment of regulatory reportability for global clinical safety concerns, distinguishing between clinically significant events, near misses, and non-reportable issues • Escalate ambiguous or time-sensitive cases to senior Clinical Safety colleagues within required timelines • Build your understanding of global medical device regulations and how they apply to AI-generated clinical documentation
Job Requirements
- A current clinical registration (e.g. HPCSA or equivalent)
- Patient-facing clinical experience
- A critical thinking mindset — you notice what doesn't add up, question what's missing, and don't let things slide
- Meticulous attention to detail — in this role, the small things matter
- Clear, confident written communication — you'll be writing to customers and explaining clinical nuance to non-clinical teammates
- Methodical and organised — comfortable with structured processes, detailed records, and regulatory timelines
- Interest in or exposure to health technology, clinical informatics, or AI in healthcare (Nice to Have)
- Experience with clinical audit, incident reporting, or complaint handling (Nice to Have)
- Familiarity with medical device regulations (particularly MHRA reporting) or quality management standards (Nice to Have)
- Experience using support or ticketing tools in a customer-facing context (Nice to Have)
Benefits
- 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
- Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
- Fertility support. ZAR R50,000 one-off payment, eligibility applies.
- Learning & development. £700 per year for courses, books, memberships, conferences and more.
- Home office budget of £500 one-off to set up a workspace you actually want to work in.
- Recharge days after major milestones and busy periods so you can reset and come back strong.
- Work from anywhere for up to 4 weeks per year, wherever the world takes you.
- Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
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