Role Description This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind.” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family. Qualifications - Excellent communication skills, including active listening and problem-solving - Ability to learn, adapt, and adjust on the go - Works well with others and individually - Possesses a strong work ethic and drive to succeed Benefits - Flexible Schedule with Weekly Pay - 100% Remote Position - Weekly Trainings lead by Top Leaders - Life Insurance - Health Insurance reimbursement - Industry-leading resources and technology Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description As a Trial Delivery Management (Base) at ICON, you will be responsible for leading and coordinating project activities, ensuring that projects are delivered on time, within budget, and to the highest quality standards. Your focus will be on coordinating project and program management delivery, resolving issues, and developing team capability. - Developing and managing detailed project plans, including timelines, budgets, and resource allocation to ensure successful project delivery. - Leading cross-functional project teams, coordinating efforts to meet project objectives, and facilitating effective communication and collaboration. - Monitoring project progress, identifying potential risks and issues, and implementing strategies to address challenges and keep projects on track. - Engaging with stakeholders to manage expectations, provide updates, and ensure alignment with project goals and organizational objectives. - Preparing and presenting project reports, status updates, and performance metrics to senior management and other stakeholders. Qualifications - Bachelor's degree in project management, business, or a related field is preferred, with significant experience in project management and team leadership. - Proven track record of successfully managing projects from inception to completion, with a focus on delivering results within scope, time, and budget constraints. - Strong leadership and organizational skills, with the ability to effectively manage project teams and prioritize tasks. - Excellent communication and interpersonal skills, with the ability to build relationships and manage stakeholder expectations. - Proficiency in project management tools and methodologies, with certifications such as PMP or PRINCE2 being advantageous. - Detail-oriented, proactive, and adaptable, with a commitment to achieving project goals and driving continuous improvement. - Willingness to travel as required (approximately 30%). Requirements - Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Benefits - Competitive base salary and performance related incentives. - Health and wellbeing programmes including medical, dental, and vision coverage where applicable. - Retirement and pension plans. - Life assurance and disability coverage. - Employee assistance programmes and wellbeing resources. - Learning and development opportunities through structured training and career pathways. - Benefits may vary depending on role and location.

• Support members, providers, and pharmacies by responding to pharmacy-related inquiries, benefit questions, prior authorization requests, and claims-related issues • Research and resolve pharmacy claims, eligibility, coverage, and medication-related concerns while maintaining service level expectations • Review, document, and process pharmacy transactions and requests in accordance with client, regulatory, and operational guidelines • Utilize multiple systems and resources to accurately investigate issues, provide resolutions, and maintain complete documentation • Collaborate with internal teams, healthcare professionals, and external stakeholders to support quality service delivery and member satisfaction

Role Description We are looking for a Remote Clinical Care Coordinator to join our team. This work-from-home telephonic nurse role reports directly to the Director, Contact Center. The Clinical Care Coordinator is responsible for providing expert support in post-acute care navigation and serving as a knowledgeable resource on our services, including home health, hospice, and palliative care. The Clinical Care Coordinator ensures continuity of care for patients transitioning into or out of our services, determines appropriate levels of care, and educates patients and families on available post-acute care options. This position plays a critical role in connecting patients with the right services while ensuring a seamless, compassionate experience. The schedule is: - Saturday & Sunday 8pm to 8:30am - Friday 12am to 8:30am - Thursday 11am-7pm Key Responsibilities - Serve as the main point of contact for patients and families transitioning from or seeking post-acute services. - Make clinical level-of-care determinations using discussions, medical records, and other clinical data. - Provide patient education and guidance on home health, hospice, palliative care, Medicare coverage, billing, and other healthcare resources. - Act as a customer advocate throughout the referral process to ensure timely responses and maximize admissions conversion rates. - Coordinate follow-up and track referral outcomes to ensure high-quality care transitions. - Utilize multiple tools and methods to provide patient options and recommendations regarding post-acute care. - Assist in the admissions process, supporting patients who meet requirements and ensuring satisfaction with services. - Maintain awareness of departmental performance objectives and patient satisfaction goals. Qualifications - Associate degree required; Bachelor’s degree preferred. - Minimum of 3 years of post-acute care experience. - Home health and hospice experience strongly preferred. - Licensed Registered Nurse (preferred) or LPN with active professional licensure in a compact state (must be willing to obtain additional state licensure as required). - Strong knowledge of home health, hospice, and palliative care services. - Excellent communication, analytical, and customer service skills. - Strong computer and technology skills; proficiency in Microsoft Office Suite. Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance (Full-Time) - Mileage Reimbursement or Fleet Vehicle Program (Full-Time) - Generous Paid Time Off + 7 Paid Holidays (Full-Time) - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) (Full-Time) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) (Full-Time) - Free Continuing Education Units (CEUs) (Full-Time) - Company-paid Life & Long-Term Disability Insurance (Full-Time) - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) (Full-Time) Legalese - This is a safety-sensitive position. - Employee must meet minimum requirements to be eligible for benefits. - Where applicable, employee must meet state specific requirements. - We are proud to be an EEO employer. - We maintain a drug-free workplace.