Role Description As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. You will be assisting customers with a wide range of technical and service-related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices. Key Responsibilities - Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing. - Take full ownership of issue resolution while maintaining a professional and positive attitude. - Perform troubleshooting for mobile devices and networking issues. - Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding. - Effectively de-escalate challenging situations while maintaining a calm and positive demeanor. - Identify sales opportunities to enhance customer accounts through additional products or services that enhance the customer experience. - Work collaboratively within a supportive and engaging call center team environment. Qualifications - Candidates must be at least 18 years old, possess a high school diploma or equivalent. - This role requires strong computer literacy, the ability to navigate multiple systems at once. - A passion for helping people and creating a positive customer experience. - Prior customer service or contact center experience, along with familiarity with telecom products, billing systems, and mobile operating systems, is preferred. - Strong communication and active listening skills. - Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays.

Role Description Fuel your passion for success and join a team that’s blazing a trail of consistent growth year after year. We’re looking for exceptional individuals to ride the wave of our rapid expansion and become part of a dynamic, goal-oriented culture. Imagine a career where you control your income, grow at your own pace, and are challenged to surpass your personal best every day. Qualifications - Driven Individuals with a hunger for success. - Strong Communicators who can connect with clients and colleagues alike. - Adaptable Team Players who thrive in fast-paced environments. - Independent Self-Starters motivated to achieve personal and professional goals. Requirements - Be Coachable: Learn and apply skills from your mentor to accelerate your success. - Positive Attitude: Approach challenges with energy and enthusiasm. - Work Ethic: Show up every day ready to give your best effort—it’s the key to seeing results. Benefits - Work-From-Home Flexibility – Achieve your goals from the comfort of your home, on your terms. - Cutting-Edge Training & Mentorship – Unlock your potential with unparalleled support and guidance. - Weekly Pay + Performance Bonuses – Be rewarded for your hard work with competitive pay and exciting incentives. - Comprehensive Life Insurance – Enjoy robust coverage, including accidental death benefits. - Medical Insurance Reimbursement – Prioritize your health with financial support for medical needs. - Union Representation – Have your voice heard with strong support from our union. - Professional Development – Stay ahead with virtual workshops, leadership conventions, and advanced technology. - Incentive Trips & Team Bonding – Celebrate success with unforgettable experiences and lifelong connections. How to Apply Are you ready to ignite your career and make insurance exciting? Submit your compensation requirements and an updated resume for consideration. Note: For community wellness, all interviews will be conducted via Zoom video conferencing.

Role Description We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Requirements - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! Benefits - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day.

Role Description Oportunidad para incorporarse como Asesor/a de servicio al cliente en KONECTA. - Gestionar consultas y solicitudes de clientes a través de chat. - Coordinar y resolver problemas técnicos y de servicio. - Analizar y reportar incidencias para mejora continua. - Atender llamadas telefónicas con proactividad. Horario: Lunes a Domingo, turnos rotativos entre las 6AM / 12PM (Media noche) cuentas con 1 día de descanso a la semana. Lugar de trabajo: Central point Qualifications - Experiencia previa en servicio al cliente. - Conocimiento de normas de atención al usuario. - Capacidad para trabajar en equipo y coordinar con otros departamentos. - Habilidad para la resolución de problemas y atención al detalle. Benefits - Contrato indefinido. - Ambiente de trabajo dinámico y colaborativo. - Oportunidades de desarrollo profesional. - $ Salario Básico legal vigente por 44 horas + prestaciones de ley + recargos + Variable 280.000 Company Description La incorporación como Asesor/a de servicio al cliente en KONECTA te permitirá crecer profesionalmente y contribuir al éxito de nuestro equipo.