Alorica logo
Alorica

Alorica is a leading contact management solutions company founded in 1999. The company employs more than 100,000 professionals across nearly 75 locations worldwide, including 5,000

Customer Solutions Representative

Location

United States

Posted

6 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Solutions Representative

Alorica

Role Description As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. You will be assisting customers with a wide range of technical and service-related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices. Key Responsibilities - Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing. - Take full ownership of issue resolution while maintaining a professional and positive attitude. - Perform troubleshooting for mobile devices and networking issues. - Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding. - Effectively de-escalate challenging situations while maintaining a calm and positive demeanor. - Identify sales opportunities to enhance customer accounts through additional products or services that enhance the customer experience. - Work collaboratively within a supportive and engaging call center team environment. Qualifications - Candidates must be at least 18 years old, possess a high school diploma or equivalent. - This role requires strong computer literacy, the ability to navigate multiple systems at once. - A passion for helping people and creating a positive customer experience. - Prior customer service or contact center experience, along with familiarity with telecom products, billing systems, and mobile operating systems, is preferred. - Strong communication and active listening skills. - Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays.

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