Established in 2012, Workable provides recruiting software to improve the quality and efficiency of hiring practices. Its mission is to make it easier for compa
Senior Team Leader
Location
Hungary
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Senior Team Leader
Workable
Role Description Ready to lead a high-performing service team? As a Senior Team Leader, you will drive service excellence, support your team’s growth, and ensure outstanding customer delivery aligned with TCIS standards. - Lead, coach, and motivate the success team to meet and exceed service targets. - Act as the first point of escalation for agents and customers, resolving issues quickly and effectively. - Monitor performance, identify training needs, and foster continuous improvement. - Promote a collaborative, professional, and customer-focused team culture. Qualifications - 2+ years’ experience in Customer Service, Technical Support, Telco, or similar. - 2–3 years’ proven team leadership experience. - Strong communication skills in English (written and verbal). - Excellent problem-solving, organizational, and people-management skills. - Experience with Microsoft Office and ticketing/SaaS tools. - Flexibility to work rotating shifts. Benefits - Transcosmos is proud to offer a fantastic and unique working environment, built on a successful family culture of ambition, experience, and teamwork. - Paid training to acquire necessary knowledge and foster connections with colleagues. - Competitive salary. - Cafeteria. - Team building and free time activities. - Modern office environment. - Medicover.
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