Delivery Operations Manager
Location
Guatemala
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Delivery Operations Manager
TELUS Technology
• Team Coordination & Facilitation: Facilitate team meetings (daily standups, planning & prioritization sessions, retrospectives, design reviews and staging demos), coordinate delivery efforts through regular team planning meetings, identify blockers and drive resolution by engaging appropriate cross-functional team members. • Jira Administration & Work Management: Own and maintain the team’s Jira board, workflows, and backlogs. Assess, triage, organize, and prioritize incoming requests. Ensure work is appropriately documented, estimated, assigned, and tracked. Monitor ticket progress and proactively follow up on overdue or blocked work. Maintain backlog health and ensure priorities align with business objectives. Develop and maintain dashboards and reporting to provide visibility into team progress. • Intake & Workflow Operations: Oversee stakeholder request submission workflows. Establish and maintain operational processes for work moving through the delivery lifecycle. Ensure pre-development requirements are completed before work enters development, including: design, copywriting and development readiness. Coordinate handoffs between functional teams to ensure smooth execution. Accountable for validating that releases were successful through manual verification in production. • Capacity Planning & Reporting: Track team capacity, utilization, and delivery timelines. Monitor project milestones and delivery commitments. Produce regular reports on: Team capacity, delivery timelines & work-in-progress levels. Provide the Koodo team’s Manager and Marketing Managers with clear visibility into delivery status and risks. • Process Improvement: Continuously evaluate team workflows and identify opportunities to improve efficiency. Recommend and implement process improvements to increase delivery velocity and predictability. Develop best practices for work intake, prioritization, and cross-functional collaboration. Champion operational excellence and data-driven decision making.
Job Requirements
- 3+ years of experience in project coordination, delivery management, operations management,
- or agile team facilitation, preferably in a digital sales or marketing environment.
- Strong experience managing Jira boards, workflows, dashboards, and reporting.
- Experience coordinating cross-functional teams, including product, design, development, QA,
- content, and business stakeholders.
- Experience with Jira Software, Confluence, and Google Suite Applications.
- Strong organizational and prioritization skills.
- Excellent facilitation and stakeholder management abilities.
- Experience tracking team capacity, delivery metrics, and project timelines.
Benefits
- A highly-engaged, dynamic, and collaborative environment on a team that likes to have fun
- Opportunities for personal development through training, networking, and career development, a budget for professional growth (certifications), and a bonus based on performance.
- An organization that actively supports you giving back to the community you live in
- A place that embraces our core values: Spirited teamwork, Courage to innovate, Embrace change and initiate opportunity, and a Passion for growth
- Flexible work styles with the ability to work in and out of the office and schedule flexibility, private medical and life insurance from day one.
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.
• Secure coverage on a deadline. • Negotiate fees in real time. • Triage a fast-moving pipeline. • Manage the curveballs. • Onboard and support attorneys. • Keep clients in the loop. • Keep your data clean. • Make the system better.
• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.
• Secure coverage on a deadline. • Negotiate fees in real time. • Triage a fast-moving pipeline. • Manage the curveballs. • Onboard and support attorneys. • Keep clients in the loop. • Keep your data clean. • Make the system better.
