• Own the patient experience from qualification through successful activation and program start, maintaining engagement throughout onboarding, pharmacy processing, fulfillment, and activation activities. • Serve as the primary operational contact for patients until successful program activation and start. • Guide patients through the onboarding and activation process. • Coordinate timelines, expectations, and next steps across multiple pharmacies. • Help ensure patients successfully start their therapy or program. • Maintain operational visibility into patient progression and proactively address delays or barriers to activation. • Gather and organize onboarding information. • Support medication transfer coordination and readiness activities. • Confirm medication schedules, routines, and onboarding preferences. • Identify and resolve barriers that could delay patient starts. • Coordinate activation readiness and onboarding follow-up. • Coordinate activities across Marketing, Pharmacy Operations, Clinical Services, and Technology teams to ensure patients successfully progress through the patient start journey. • Act as the bridge between patients, caregivers, and pharmacy teams. • Ensure pharmacy teams receive complete and accurate onboarding information. • Help create smooth transitions between onboarding, fulfillment, and activation. • Support operational consistency across multiple pharmacy partners. • Monitor and manage key patient start metrics including Patient Start Rate, Time to Start, Activation Completion Rate, Patient Reach Rate, and Patient Satisfaction. • Take ownership of patient progression outcomes and proactively identify opportunities to improve conversion and activation performance. • Track onboarding progression and patient start performance. • Maintain operational visibility into patient movement across operational stages. • Identify workflow bottlenecks and opportunities for improvement. • Contribute to process development and operational best practices. • Support reporting and KPI tracking initiatives. • Support the development and optimization of workflow automation and AI-assisted patient engagement processes to improve scalability and patient experience.

• Adjudicate insurance claims and resolve rejections in multi-state environment • Properly handle order exceptions such as refill-too-soon, invalid orders, etc. • Working with prescribers to clarify prescriptions and obtain prior authorizations • Manage routine notification of insurance issues and communicate with caregivers • Stay updated on current Medicare/Medicaid policies and common insurance practices • Work with others to resolve common coverage issues or concerns.

• Manages the 5-in-the-box cross-functional product leadership team, including strong partnership with Business General Manager (GM) • Accountable for the teams’ delivery and final output to stakeholders • Partners with business general manager and stakeholders to make decisions on investment priorities and develop business cases • Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed • Translates customer and business needs into short-term and long-term product strategy by creating Epics/initiatives defined to meet targeted outcomes • Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs • Sets the direction for discovery work, ensuring that the product team is focused on continuous exploration • Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches • Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities • Defines product objectives and key results (OKRs), aligned with business objectives, to evaluate progress towards outcomes • Tracks product objectives and key results (OKRs), aligned with business objectives, to understand progress towards outcomes and metrics to understand product health, socializes progress, and consistently reinforces objectives and alignment with broader product portfolio outcomes

Provide quality pharmaceutical services by interpreting, dispensing, and monitoring medications. Participate in clinical initiatives, train new staff, and manage inventory and customer service to ensure optimal pharmacy performance.