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Mentor – Performance Coach
Location
Philippines
Posted
84 days ago
Salary
0
Seniority
Senior
Job Description
Mentor – Performance Coach
PLACE
• Partner with our Success and Training teams to guarantee VA success with their client during their first 90 days • Reduce the overall number of VAs in their care being released due to VA performance, VA training, and Poor Customer Management • Reduce the overall number of VAs in their care resigning from BVA • Increase the number of VA referrals to our recruiting team • Increase client satisfaction with their VA • Increase VA satisfaction at BVA and improve overall well-being • Become a standard for BVA culture and ethics
Job Requirements
- A tenured VA who has proven to support the same client for more than 12 months
- No past disciplinary actions with clients and has not been flagged for any performance related issues
- Must provide a positive letter of recommendation/endorsement from current client
- Must provide a positive letter of recommendation/endorsement from CSC or CSM
- Must provide a positive letter of recommendation/endorsement from 2 Brivity VA peers
- Must Meet minimum time doctor productivity % in current role over the last quarter
- Loves Brivity and Brivity VA, loves their job, and wants to be our greatest advocate
- A good person / does the right thing no matter what / has integrity in life and work
- Has attention to detail
- History of effectively managing and coaching your client(s)
- Enthusiastic about helping and developing others
- Consistently demonstrates HEALTH at BrivityVA (Hard Work - Extraordinary Results - Accountable - Leaders - Teamwork - Humble)
Benefits
- $35 a week extra
- $10 extra paid out after the Mentee successfully completes the first 30 days with their client with no performance issues /escalations / callouts
- $20 extra paid out after the Mentee successfully completes the first 60 days with their client with no performance issues / escalations / callouts
- $30 additional pay out after the Mentee successfully completes 90 days with their client with no performance issues / escalations / callouts
- $150 to the Mentor for every Mentee that reaches a full 12 months with their current clients
- $500 extra for the “Top Mentor” of the year
- Other performance incentives and recognition to come as decided by management
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