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HVAC Controls Operator
Location
United States
Posted
39 days ago
Salary
0
Seniority
Mid Level
Job Description
HVAC Controls Operator
Kelso Building Services
Role Description This person serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures. This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams. - Level 1 Operators: Focus on alarm review, communication, documentation, and basic remote support tasks. - Level 2 Operators: Bring additional technical experience and handle more advanced troubleshooting and decision-making. Core Responsibilities - System Monitoring & Response: - Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity. - Review and prioritize alarms using predefined workflows and response criteria. - Distinguish between critical alerts and informational notifications using established guidelines. - Initiate appropriate escalation actions based on customer-specific protocols. - Customer Communication & Support: - Act as a primary contact for customer emails and phone inquiries. - Deliver clear, professional communication during service events. - Record all interactions accurately within internal systems. - Collaborate with technicians and internal teams to ensure timely resolutions. - Remote Troubleshooting: - Access customer systems securely using approved remote tools. - Analyze alarms, trends, and system data to support issue identification. - Perform approved remote actions such as resets, schedule checks, and setpoint verification. - Document findings and outcomes in standardized service records. - Dispatch & Service Coordination: - Create and manage service tickets within company platforms. - Coordinate technician dispatch based on scope, urgency, and approval requirements. - Monitor service progress and provide updates to stakeholders. - Reporting & Documentation: - Maintain complete and audit-ready records of all activities. - Generate reports related to alarms, system performance, and service activity. - Ensure compliance with service standards and response expectations. - Training & Development: - Complete required training in building systems, customer processes, and security practices. - Participate in certification programs for monitoring center operations. - Engage in ongoing learning and quality improvement initiatives. Qualifications - High school diploma or equivalent (technical education is a plus). - Strong computer skills with the ability to navigate multiple systems simultaneously. - Excellent written and verbal communication skills. - Ability to follow structured procedures and escalation processes. - High level of accuracy and attention to detail. - Ability to stay composed in time-sensitive situations. - Flexibility to work rotating schedules, including nights and weekends. Requirements - Preferred (Level 2): - Experience with building automation systems (BAS), HVAC controls, or facilities operations. - Background in monitoring centers, help desks, dispatch, or call centers. - Familiarity with ticketing or service management platforms. - Basic knowledge of mechanical or electrical systems.
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