Role Description As Partner Integrations Specialist you will be accountable for the technical delivery of JUMO's integrations end-to-end. This includes initial analysis through to deployment and go-live. You will work closely with JUMO's product, engineering and partner-facing teams to document, plan and execute the technical delivery of our products, and coordinate the partner side of the development lifecycle from inception through to launch and post-launch support. You will report to the Head of Integrations. - Coordinate and manage the technical delivery of JUMO's products, from scoping to go-live and post-launch support - Manage and coordinate partner-led deployments as needed (during after-hours/late-night partner maintenance windows) - Present and lead technical demos and presentations to external partners or internal teams - Have a willingness to travel across Africa and work with partners on-site - Create and maintain technical integration documentation to capture business requirements for new integrations (sequence, architecture and component diagrams) - Act as the bridge between external partners and internal technical teams - Discuss technical details with internal teams and partners, considering long-term implications and trade-offs - Resolve integration issues through monitoring, root cause analysis and implementation of technical solutions with the relevant internal or external teams - Handle technical escalations and follow up on support requests raised with our technical partners - Perform systems integration testing and user acceptance testing by creating and executing test cases - Make decisions with partial information in a fast-paced environment Qualifications - An undergraduate degree or diploma - 5 - 8+ years' experience coordinating between multiple teams to deliver software products - A technical background, with experience in: - 3rd Party integrations - RESTful APIs, JSON/XML and cloud technologies - Agile processes and software development lifecycles - Technical analysis and requirements gathering - Code-based diagrams, e.g. Mermaid or PlantUML - Stakeholder management skills and the ability to build relationships with partners - A positive and constructive attitude - The ability to self-manage and take ownership, show initiative - The ability to push back constructively and say 'no' where appropriate, both internally and externally - The ability to adapt communication style to technical and non-technical audiences - To be a logical and critical thinker with strong problem-solving skills, able to question assumptions - Attention to detail - The ability to prioritise, take in the bigger picture, and stay flexible with changing priorities - To be comfortable building lightweight tools or automations (e.g. scripts, Google Apps Script, JavaScript, simple web tools) - To embrace change, as the work environment is dynamic, fast-paced and full of challenges Requirements - Bonus if you have: - Experience with cloud monitoring services such as Datadog - Experience in fintech, payments, mobile money or e-wallet ecosystems - Fluency with project management tools (e.g. JIRA, Confluence) - Experience with API tooling such as Postman - Experience with code-based diagrams (e.g. Mermaid, PlantUML) Benefits - Collaborating with smart, engaging people in an inspiring work environment - Working for impact - Growing and learning continuously, with loads of encouragement and support - Boldly taking risks as we navigate new challenges - Flexible work practices enabling your best delivery - Being autonomous and empowered to lead - A stack of leading-edge technologies - Remote First Company Description This position is based in South Africa. We operate a remote first working approach, where working remotely is our default way of working. Our environment is designed to foster innovation and enable collaboration. We have co-working spaces available across some of our main hubs for collaboration, connection and for the use of those who value working out of an office. You have flexibility where to work from in the country you are hired in, as long as you are set up to work remotely and have access to data with a strong and reliable connection as we value online facetime for collaboration at JUMO. At JUMO, we firmly believe that diversity strengthens our teams. We are dedicated to fostering an inclusive recruitment process that cultivates an environment where all individuals can be authentic, collaborate, and thrive.

• Support a seamless and compliant onboarding process from offer acceptance through first-day orientation. • Manage onboarding activities and maintain HR systems. • Track compliance requirements and coordinate closely with hiring managers, HR, and cross-functional teams. • Uphold Upstream Rehabilitation’s mission, vision, and values while delivering a positive onboarding experience. • Coordinate background checks to ensure completion aligns with start date requirements. • Support I-9 and E-Verify processes, tracking completion and escalating issues to maintain compliance. • Track onboarding progress and ensure timely completion. • Partner with HR teams to maintain new hire information across systems. • Prepare and maintain personnel files in accordance with documentation requirements. • Manage onboarding communications with hiring managers and new hires. • Create and maintain standard reports and tracking logs to support onboarding visibility. • Support updates to onboarding materials, including the Onboarding Manual. • Provide general administrative support to the Onboarding team.

• Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process. • Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns. • Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented. • Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams. • Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention. • Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices. • Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success. • Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities. • Develop customized onboarding materials and resources in both Spanish and English. • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process. • Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process. • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement. • Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.